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01/07/2021:  Our general enquiries telephone number changed to 0300 369 0689. All calls to our old number are diverted for a limited period. For more information read our latest update.

Note: We are currently experiencing issues sending external emails. We are working hard to resolve these technical issues and will respond to emails as soon as the issue is rectified. While we can receive emails if you do have any concerns please contact us on 0300 369 0989. Thank you for your patience.

Useful Links and Contacts

There are many Service charities and welfare organisations which provide advice or support to Service personnel, former personnel and their families. Here are links to some of them.

Service Organisations

24 hour Helplines

  • Combat Stress military mental health helpline: 0800 323 4444
  • Defence bullying, harassment and discrimination helpline: 0800 783 0334

Service Secretariat Contact Points

If you would like more information about a Service complaint or to chase the progress of an ongoing Service complaint. You can contact the complaints Secretariat of your Service who will be able to provide you with the information that you require.

You will need to provide your full contact details, rank, Service number and enquiry. A representative within the Secretariat team will contact you back or refer your enquiry to the Specified Officer dealing with your complaint.

You can contact your Secretariat at the following email addresses:

Army APSG-ArmySCSec-Enquiries@mod.gov.uk
SO2 Ops: 94391 2005 (01264 382005)
SO3 Ops: 94391 2714 (01264 382714)
Navy NAVYLEGAL-CASEWORKMAILBOX@mod.gov.uk
RAF Air-COSPers-PolSCTGpMlbx@mod.gov.uk

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