Office Notice 01/01/2021: Due to a delay in the recruitment process, the new Ombudsman is not currently in post. We remain open and able to accept enquiries and applications however there may be a delay in processing them. Staff will be able to provide further information but please submit any applications as soon as possible as the legal time limits for making an application still apply.
Please note that SCOAF staff are still working remotely. If you need to contact us, please phone and leave a voicemail, or send an email to our contact mailbox, and our Enquiries Team will contact you back within 2 working days.
Useful Links and Contacts
There are many Service charities and welfare organisations which provide advice or support to Service personnel, former personnel and their families. Here are links to some of them.
Service Secretariat Contact Points
If you would like more information about a Service complaint or to chase the progress of an ongoing Service complaint. You can contact the complaints Secretariat of your Service who will be able to provide you with the information that you require.
You will need to provide your full contact details, rank, Service number and enquiry. A representative within the Secretariat team will contact you back or refer your enquiry to the Specified Officer dealing with your complaint.
You can contact your Secretariat at the following email addresses:
|SO2 Ops: 94391 2005 (01264 382005)|
|SO3 Ops: 94391 2714 (01264 382714)|
The Service Complaints Ombudsman is not responsible for the content of other websites that it links to.