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Festive Period: Our office will be closed from Thursday 23rd December 2021 at 5 pm until Tuesday 4th January 2022 at 9 am (inclusive). You will still be able to submit enquiries and applications during this period to our contact mailbox: contact@scoaf.org.uk. But, they won’t be actioned until we re-open in the New Year.

Phone line: We are currently operating a voicemail call back service on our contact telephone number 0300 369 0689. All messages received are collected by our Enquiries Team, Monday to Friday, 9:00 am until 16:30 pm. Please leave a voicemail, with your name, phone number, email address (if possible), and enquiryWe aim to respond to all messages within 2 working days. Any messages received to our voicemail on Friday afternoon will be retrieved on Monday, after the weekend. 

Useful Links and Contacts

There are many Service charities and welfare organisations which provide advice or support to Service personnel, former personnel and their families. Here are links to some of them.

Service Secretariat Contact Points

If you would like more information about a Service complaint or to chase the progress of an ongoing Service complaint. You can contact the complaints Secretariat of your Service who will be able to provide you with the information that you require.

You will need to provide your full contact details, rank, Service number and enquiry. A representative within the Secretariat team will contact you back or refer your enquiry to the Specified Officer dealing with your complaint.

You can contact your Secretariat at the following email addresses:

Army APSG-ArmySCSec-Enquiries@mod.gov.uk
SO2 Ops: 94391 2005 (01264 382005)
SO3 Ops: 94391 2714 (01264 382714)
Navy NAVYLEGAL-CASEWORKMAILBOX@mod.gov.uk
RAF Air-COSPers-PolSCTGpMlbx@mod.gov.uk

The Service Complaints Ombudsman is not responsible for the content of other websites that it links to.