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01/07/2021 – Our general enquiries telephone number changed to 0300 369 0689. All calls to our old number are diverted for a limited period. For more information read our latest update.

Scheduled maintenance: We will be performing scheduled maintenance to our IT infrastructure on Friday 17th September 2021 at 13:00 pm until Tuesday 21st September 2021. During this period, it may impact on our ability to receive emails. Please bear with us.

Useful Links and Contacts

There are many Service charities and welfare organisations which provide advice or support to Service personnel, former personnel and their families. Here are links to some of them.

Service Secretariat Contact Points

If you would like more information about a Service complaint or to chase the progress of an ongoing Service complaint. You can contact the complaints Secretariat of your Service who will be able to provide you with the information that you require.

You will need to provide your full contact details, rank, Service number and enquiry. A representative within the Secretariat team will contact you back or refer your enquiry to the Specified Officer dealing with your complaint.

You can contact your Secretariat at the following email addresses:

Army APSG-ArmySCSec-Enquiries@mod.gov.uk
SO2 Ops: 94391 2005 (01264 382005)
SO3 Ops: 94391 2714 (01264 382714)
Navy NAVYLEGAL-CASEWORKMAILBOX@mod.gov.uk
RAF Air-COSPers-PolSCTGpMlbx@mod.gov.uk

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