Phone line: We are currently operating a voicemail call back service on our contact telephone number 0300 369 0689. All messages received are collected by our Enquiries Team, Monday to Friday, 9:00 am until 16:30 pm. Please leave a voicemail, with your name, phone number, email address (if possible), and enquiryWe aim to respond to all messages within 2 working days. Any messages received to our voicemail on Friday afternoon will be retrieved on Monday, after the weekend. 


SCOAF staff are working remotely so we have no access to our post. Please continue to send applications and documents to us electronically by email to our contact mailbox: contact@scoaf.org.uk or the investigator handling your complaint. Our system cannot accept emails larger than 20MB. Emails that exceed the size limit will be blocked by our email system. Please send separate emails and mark each email in the subject box.

Complaint forms

To complete the application form, you will need to open it in Adobe before filling it in. If you don’t do this, you won’t be able to save the form. If you cannot access our forms, please contact us to request an alternative format.

Updated 4 August 2021

Referral form
Referral form (279 KB)
Admissibility form
Admissibility form (238 KB)
application for undue delay
Undue Delay investigation form (268 KB)
application for maladministration and substance
Substance and/or Maladministration investigation form (307 KB)

Read to find out how to complete our application forms

See also:

Application form examples

Annual Reports

Annual Report 2016 pic
Annual Report 2016 (5 MB)
Annual Report 2017 pic
Annual Report 2017 (2 MB)
Annual Report 2018 pic
Annual Report 2018 (3 MB)
Annual Report 2019
Annual Report 2019 (20 MB)
Annual Report 20 Cover Image
Annual Report 2020 (20 MB)

Posters and Leaflets

SCOAF Poster OmbudsmanSCOAF Poster - What We Can Do

Front cover of promotional leafletBack cover of SCOAF leaflet






Printed Copies

We have new promotional items on the way. If you would like printed leaflets and posters. You can make a request by clicking the button below to be added to be our distribution list when they are avaliable.

Enquiry Form