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01/07/2021:  Our general enquiries telephone number changed to 0300 369 0689. All calls to our old number are diverted for a limited period. For more information read our latest update.

Note: We are currently experiencing issues sending external emails. We are working hard to resolve these technical issues and will respond to emails as soon as the issue is rectified. While we can receive emails if you do have any concerns please contact us on 0300 369 0989. Thank you for your patience.

Downloads

Complaint forms

To complete the application form, you will need to open it in Adobe before filling it in. If you don’t do this, you won’t be able to save the form. If you cannot access our forms, please contact us to request an alternative format.

Published 3 January 2020

Referral form (279 KB)
Admissibility form (238 KB)
application for undue delay
Undue Delay investigation form (268 KB)
application for maladministration and substance
Substance and/or Maladministration investigation form (307 KB)

Read to find out how to complete our application forms

See also:

Application form examples

Annual Reports

Annual Report 2016 pic
Annual Report 2016 (5 MB)
Annual Report 2017 pic
Annual Report 2017 (2 MB)
Annual Report 2018 pic
Annual Report 2018 (3 MB)
Annual Report 2019
Annual Report 2019 (20 MB)
Annual Report 20 Cover Image
Annual Report 2020 (20 MB)

Posters and Leaflets

Printed Copies

We are in the process of updating our promotional items. If you would like printed leaflets and posters. You can make a request by clicking the button below to be added to be our distribution list when they are avaliable.

Enquiry Form