HIDE THIS PAGE

Festive Hours: Please note that our office will be closed from 5 pm on Friday 21st December 2018 until 9 am on Wednesday 2nd January inclusive. During this period you can still send queries or applications by email to contact@scoaf.org.uk, and we will get back to you when we reopen in the New Year. We apologise for any inconvenience caused.

Downloads

Applications

Annual Reports

Annual Report 2008 (2 MB)
Annual Report 2009 (2 MB)
Annual Report 2010 (3 MB)
Annual Report 2011 (2 MB)
Annual Report 2012 (2 MB)
Annual Report 2013 (4 MB)
Annual Report 2014 (2 MB)
Annual Report 2015 (1 MB)
Annual Report 2016 (5 MB)
Annual Report 2017 (2 MB)

Factsheets

What can the Ombudsman do for respondents to a Service complaint? (78 KB)
What redress can the Ombudsman recommend? (78 KB)
What can the Ombudsman do for me? (78 KB)
All about Ombudsman referrals (78 KB)
What can the Ombudsman do for family members of Service personnel? (78 KB)
Who is the Service Complaints Ombudsman? (81 KB)
Judicial Review & the Office of the Service Complaints Ombudsman (71 KB)

Respondents Leaflets

Army Guide For Respondents in a Service Complaint (177 KB)
RAF Guide for Individuals Named as a Respondent in a Service Complaint (130 KB)
Royal Navy Guide for Individuals Named as a Respondent in a Service Complaint (109 KB)

Please note that these publications are not owned by the Service Complaints Ombudsman. If you need further support or guidance contact your complaints secretariat  who will be able to provide more information.

Posters and Leaflets


Printed Copies

If you would like printed copies of our leaflets and posters. You can make a request by clicking the button below.

Enquiry Form