01/07/2021: Our general enquiries telephone number changed to 0300 369 0689. All calls to our old number are diverted for a limited period. For more information read our latest update.
Note: We are currently experiencing issues sending external emails. We are working hard to resolve these technical issues and will respond to emails as soon as the issue is rectified. While we can receive emails if you do have any concerns please contact us on 0300 369 0989. Thank you for your patience.
If your complaint is no longer open the Ombudsman has no jurisdiction.
Did the informal process resolve your complaint? If it didn’t, you can make a formal Service complaint.
Was an informal complaint made about you? Do you have concerns about how you were treated during the process? If you answered “yes” to both of those questions you can make a formal Service complaint.
