IMPORTANT NOTICE: If you have submitted an electronic application form to our contact mailbox since we changed contact details in May 2019. Please check your application was sent to the new email address: contact@scoaf.org.uk.
If your complaint is no longer open the Ombudsman has no jurisdiction.
Did the informal process resolve your complaint? If it didn’t, you can make a formal Service complaint.
Was an informal complaint made about you? Do you have concerns about how you were treated during the process? If you answered “yes” to both of those questions you can make a formal Service complaint.
