How can we help you?
Please choose an option
Have you raised the delay with the person/s handling the complaint?
If your complaint is no longer open the Ombudsman has no jurisdiction.
Did the informal process resolve your complaint? If it didn’t, you can make a formal Service complaint.
Was an informal complaint made about you? Do you have concerns about how you were treated during the process? If you answered “yes” to both of those questions you can make a formal Service complaint.
Do you want to make a Service complaint?
Do you wish to…
Is your complaint following a special-to-type (STT) process?
*special-to-type (STT) processes are complaints about healthcare, housing, pay and allowances. This list is not exhaustive.