Phone line: We are currently operating a voicemail call back service on our contact telephone number 0300 369 0689. All messages received are collected by our Enquiries Team, Monday to Friday, 9:00 am until 16:30 pm. Please leave a voicemail, with your name, phone number, email address (if possible), and enquiry. We aim to respond to all messages within 2 working days. Any messages received to our voicemail on Friday afternoon will be retrieved on Monday, after the weekend.
If your complaint is no longer open the Ombudsman has no jurisdiction.
Did the informal process resolve your complaint? If it didn’t, you can make a formal Service complaint.
Was an informal complaint made about you? Do you have concerns about how you were treated during the process? If you answered “yes” to both of those questions you can make a formal Service complaint.
