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IMPORTANT:  SCOAF staff are working remotely due to Government guidance regarding coronavirus. You can still access our service by leaving a message on our phone, or by submitting your application to our contact mailbox: contact@scoaf.org.uk. If possible, do not send applications or documents to us by post as we do not currently have access to the office.

 Please return to our website or follow our Twitter page for future SCOAF updates.

You can ask the Ombudsman to investigate

If you believe that the wrong decision was reached or there was something wrong with the way your complaint was handled. You have 6 weeks and 2 days to make an application to the Ombudsman to request an investigation into:

– alleged maladministration, and/or

– the substance (merits) of your Service complaint.

To find out more information and make an application click the button below.

Application for investigation of Maladministration and Substance