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IMPORTANT NOTICE: If you have submitted an electronic application form to our contact mailbox since we changed contact details in May 2019.  Please check your application was sent to the new email address: contact@scoaf.org.uk.

You can ask the Ombudsman to investigate

If you believe that the wrong decision was reached or there was something wrong with the way your complaint was handled. You have 6 weeks and 2 days to make an application to the Ombudsman to request an investigation into:

– alleged maladministration, and/or

– the substance (merits) of your Service complaint.

To find out more information and make an application click the button below.

Application for investigation of Maladministration and Substance