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Are you a respondent in a Service complaint, or have you supported a respondent in a Service complaint? Then we’d like to hear from you about your experiences and whether having access to the Ombudsman would’ve helped. For more information click here.

You can ask the Ombudsman to investigate

If you believe that the wrong decision was reached or there was something wrong with the way your complaint was handled. You have 6 weeks and 2 days to make an application to the Ombudsman to request an investigation into:

– alleged maladministration, and/or

– the substance (merits) of your Service complaint.

To find out more information and make an application click the button below.

Application for investigation of Maladministration and Substance