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Phone line: We are currently operating a voicemail call back service on our contact telephone number 0300 369 0689. All messages received are collected by our Enquiries Team, Monday to Friday, 9:00 am until 16:30 pm. Please leave a voicemail, with your name, phone number, email address (if possible), and enquiryWe aim to respond to all messages within 2 working days. Any messages received to our voicemail on Friday afternoon will be retrieved on Monday, after the weekend. 

You can ask the Ombudsman to investigate

If you believe that the wrong decision was reached or there was something wrong with the way your complaint was handled. You have 6 weeks and 2 days to make an application to the Ombudsman to request an investigation into:

– alleged maladministration, and/or

– the substance (merits) of your Service complaint.

To find out more information and make an application click the button below.

Application for investigation of Maladministration and Substance