Acknowledgement
We will acknowledge that we have received your application within 2 working days.
Allocation of an investigator*
Within 5-10 working days (1-2 weeks) from the date of acknowledgement.
Referral*
7 working days (1.5 weeks) from the date of acknowledgement.
Review of an Admissibility decision
17 working days (3.5 weeks) from the allocation of an investigator.
Investigation of Undue Delay*
17 working days (3.5 weeks) from the allocation of an investigator.
Investigation of Substance and/or Maladministration*
100 working days (20 weeks) from the allocation of an investigator.
*The published timeframes start from the time a fully completed application form is received by our office. This means that all of the information requested on the form has been provided. This includes:
- signed consent (you can type your name if you are sending the form from a personal email account in your own name)
- any extra documents asked for the application form
- any other information requested by the Enquiries and Referrals Team
Timeframes could be longer if we are dealing with a high volume of applications. Your acknowledgement email will outline any expected delays in allocating your application to an investigator.