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Office Notice: 01/01/2021 – SCOAF staff are still working remotely. If you need to contact us, please phone and leave a voicemail, or send an email to our contact mailbox, and our Enquiries Team will contact you back within 2 working days.

You can ask the Ombudsman to review the decision

If your complaint wasn’t accepted for investigation because it was:

– out of time or

– out of scope/excluded

You can ask the Ombudsman to review the decision. You will need to have received the decision in writing. Applications to the Ombudsman must be made within 4 weeks and two days of the decision being sent.

To find out more information and make an application click the button below.

Application for Review of an Admissibility Decision