Phone line: We are currently operating a voicemail call back service on our contact telephone number 0300 369 0689. All messages received are collected by our Enquiries Team, Monday to Friday, 9:00 am until 16:30 pm. Please leave a voicemail, with your name, phone number, email address (if possible), and enquiry. We aim to respond to all messages within 2 working days. Any messages received to our voicemail on Friday afternoon will be retrieved on Monday, after the weekend.
You can ask the Ombudsman to review the decision
If your complaint wasn’t accepted for investigation because it was:
– out of time or
– out of scope/excluded
You can ask the Ombudsman to review the decision. You will need to have received the decision in writing. Applications to the Ombudsman must be made within 4 weeks and two days of the decision being sent.
To find out more information and make an application click the button below.
Application for Review of an Admissibility Decision
