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The Service Complaints Ombudsman’s office will be closed from Monday 23rd December 2019 at 5 pm until Thursday 2nd January 2020 at 9 am (inclusive). You can still submit enquiries and/or applications to our contact mailbox during this period. However, they won’t be actioned until the office reopens on Thursday 2nd January 2020.

You can ask the Ombudsman to review the decision

If your complaint wasn’t accepted for investigation because it was:

– out of time or

– out of scope/excluded

You can ask the Ombudsman to review the decision. You will need to have received the decision in writing. Applications to the Ombudsman must be made within 4 weeks and two days of the decision being sent.

To find out more information and make an application click the button below.

Application for Review of an Admissibility Decision