You can ask the Ombudsman to review the decision
If your complaint wasn’t accepted for investigation because it was:
– out of time or
– out of scope/excluded
You can ask the Ombudsman to review the decision. You will need to have received the decision in writing. Applications to the Ombudsman must be made within 4 weeks and two days of the decision being sent.
To find out more information and make an application click the button below.