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Festive Hours: Please note that our office will be closed from 5 pm on Friday 21st December 2018 until 9 am on Wednesday 2nd January inclusive. During this period you can still send queries or applications by email to contact@scoaf.org.uk, and we will get back to you when we reopen in the New Year. We apologise for any inconvenience caused.

I want to make a formal Service complaint

There are two ways for you to make a complaint.

You can:

  1. Submit a written complaint to your chain of command.
  2. Ask the Ombudsman to refer your intention to make a Service complaint to your chain of command.

The Ombudsman can’t investigate your Service complaint at this stage. It must go through the internal complaints process.

Your complaint might have to go through a separate complaints process first – see Special-to-type matters. This will depend on what you want to make a complaint about. Your chain of command will let you know if this is the case.

If you want the Ombudsman to  make a referral, click the button below to access the application form.

Application for Referral