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Office Notice: 01/01/2021 – SCOAF staff are still working remotely. If you need to contact us, please phone and leave a voicemail, or send an email to our contact mailbox, and our Enquiries Team will contact you back within 2 working days.

The Ombudsman’s jurisdiction

The Ombudsman only has jurisdiction over the Service complaints system. The Service complaints system is the internal workplace grievance system for members of the Armed Forces in the UK. As such, the Ombudsman has no powers to assist members of the public or family members of Service personnel who want to make a complaint.

For more information on the Ombudsman’s power’s read about what the Ombudsman can and can’t do

How to complain

If you would like to make a complaint or unhappy about a service that you have received from the Ministry of Defence.  You can write to the Ministry of Defence (MOD) Ministers at the following address:

MOD Ministerial Correspondence Unit

5th Floor, Zone A

Main Building

Whitehall, London

SW1A 2HB.

More information on the MOD complaints procedure can be found on their website.