HIDE THIS PAGE

Phone line: We are currently operating a voicemail call back service on our contact telephone number 0300 369 0689. All messages received are collected by our Enquiries Team, Monday to Friday, 9:00 am until 16:30 pm. Please leave a voicemail, with your name, phone number, email address (if possible), and enquiryWe aim to respond to all messages within 2 working days. Any messages received to our voicemail on Friday afternoon will be retrieved on Monday, after the weekend. 

The Ombudsman’s jurisdiction

The Ombudsman only has jurisdiction over the Service complaints system. The Service complaints system is the internal workplace grievance system for members of the Armed Forces in the UK. As such, the Ombudsman has no powers to assist members of the public or family members of Service personnel who want to make a complaint.

For more information on the Ombudsman’s power’s read about what the Ombudsman can and can’t do

How to complain

If you would like to make a complaint or unhappy about a service that you have received from the Ministry of Defence.  You can write to the Ministry of Defence (MOD) Ministers at the following address:

MOD Ministerial Correspondence Unit

5th Floor, Zone A

Main Building

Whitehall, London

SW1A 2HB.

More information on the MOD complaints procedure can be found on their website.