The Ombudsman has no jurisdiction at this stage.
If your complaint is following a special-to-type* (STT) process the Ombudsman has no jurisdiction at this stage. If you are not happy with the outcome from the STT process, it will be open to you to make a Service complaint about the issue. Once you have made a Service complaint the Ombudsman will be able to help in different ways.
But if you feel the STT process is taking too long, you can ask the Ombudsman to investigate undue delay in the handling of a Service matter.
To find out more information and make an application click the link below
For more information on the Ombudsman’s powers read about what the Ombudsman can and can’t do
*Special-to-type process is complaints about healthcare, housing, pay and allowances.