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01/07/2021:  Our general enquiries telephone number changed to 0300 369 0689. All calls to our old number are diverted for a limited period. For more information read our latest update.

Note: We are currently experiencing issues sending external emails. We are working hard to resolve these technical issues and will respond to emails as soon as the issue is rectified. While we can receive emails if you do have any concerns please contact us on 0300 369 0989. Thank you for your patience.

The Ombudsman can’t help you at this stage.

If you do not feel that your complaint is taking too long to resolve but would like more information on the Ombudsman’s powers and processes read what the Ombudsman can and can’t do

If you are looking for other information or support you may want to contact one of many Service charities and organisations