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COVID-19 Update 03/11/2020: Please read for the latest official update.

The Ombudsman can’t help you at this stage.

If you do not feel that your complaint is taking too long to resolve but would like more information on the Ombudsman’s powers and processes read what the Ombudsman can and can’t do

If you are looking for other information or support you may want to contact one of many Service charities and organisations