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The Service Complaints Ombudsman’s office will be closed from Monday 23rd December 2019 at 5 pm until Thursday 2nd January 2020 at 9 am (inclusive). You can still submit enquiries and/or applications to our contact mailbox during this period. However, they won’t be actioned until the office reopens on Thursday 2nd January 2020.

The Ombudsman can’t help you at this stage.

If you do not feel that your complaint is taking too long to resolve but would like more information on the Ombudsman’s powers and processes read what the Ombudsman can and can’t do

If you are looking for other information or support you may want to contact one of many Service charities and organisations