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Are you a respondent in a Service complaint, or have you supported a respondent in a Service complaint? Then we’d like to hear from you about your experiences and whether having access to the Ombudsman would’ve helped. For more information click here.

Before the Ombudsman can help, you need to try and resolve the issue yourself.

Speak to, or email, the person handling your complaint and ask why there has been a delay. You should also ask when you can expect your complaint to be resolved.

If you do not know who is handling your complaint. Speak to your Assisting Officer or you can contact the Service complaints secretariat who will be able to advise you.

What if you do this and the delay continues?

You can make an application to the Ombudsman and ask her to investigate undue delay in a Service matter. When you make your application you will need to tell us what you have done to try and resolve the delay.

If there is a reason you can’t try and resolve the issue yourself, you will need to tell us in your application.

To find out more information and make an application click the button below.

Application for an Investigation of Undue Delay