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The Service Complaints Ombudsman’s office will be closed from Monday 23rd December 2019 at 5 pm until Thursday 2nd January 2020 at 9 am (inclusive). You can still submit enquiries and/or applications to our contact mailbox during this period. However, they won’t be actioned until the office reopens on Thursday 2nd January 2020.

Before the Ombudsman can help, you need to try and resolve the issue yourself.

Speak to, or email, the person handling your complaint and ask why there has been a delay. You should also ask when you can expect your complaint to be resolved.

If you do not know who is handling your complaint. Speak to your Assisting Officer or you can contact the Service complaints secretariat who will be able to advise you.

What if you do this and the delay continues?

You can make an application to the Ombudsman and ask her to investigate undue delay in a Service matter. When you make your application you will need to tell us what you have done to try and resolve the delay.

If there is a reason you can’t try and resolve the issue yourself, you will need to tell us in your application.

To find out more information and make an application click the button below.

Application for an Investigation of Undue Delay