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01/07/2021:  Our general enquiries telephone number changed to 0300 369 0689. All calls to our old number are diverted for a limited period. For more information read our latest update.

Note: We are currently experiencing issues sending external emails. We are working hard to resolve these technical issues and will respond to emails as soon as the issue is rectified. While we can receive emails if you do have any concerns please contact us on 0300 369 0989. Thank you for your patience.

Members of the public

The Service complaints system is the internal workplace grievance system for members of the Armed Forces in the UK.

The jurisdiction of the Ombudsman is limited to current and former Service personnel who want to make a Service complaint about a matter that has affected their Service life, whilst subject to Service law. The Ombudsman has no power to assist members of the public who want to make a complaint.

Click here to read more information on what the Ombudsman can and can’t do

Complain about a MOD service 

If you would like to make a complaint or unhappy about a service provided by the Ministry of Defence (MOD).  You can write to MOD Ministers at the following address:

MOD Ministerial Correspondence Unit

5th Floor, Zone A

Main Building

Whitehall, London

SW1A 2HB.

You can find information on the MOD complaints procedure including making complaints about low flying aircraft’s click  here.

Other Ombudsman Organisations

Not the right Ombudsman? You can find information about different Ombudsman organisations that may be able to assist with your matter by using the Find an Ombudsman tool on the Ombudsman Association website.

The Service Complaints Ombudsman is not responsible for the content of other websites that it links to.