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The Service Complaints Ombudsman’s office will be closed from Monday 23rd December 2019 at 5 pm until Thursday 2nd January 2020 at 9 am (inclusive). You can still submit enquiries and/or applications to our contact mailbox during this period. However, they won’t be actioned until the office reopens on Thursday 2nd January 2020.

Anyone Else & Other Enquiries

The Service complaints system is the internal workplace grievance system for members of the Armed Forces in the UK.

The jurisdiction of the Ombudsman is limited to current and former Service personnel who want to make a Service complaint about a matter that has affected their Service life, whilst subject to Service law. The Ombudsman has no power to assist members of the public who want to make a complaint.

Click here to read more information on what the Ombudsman can and can’t do

How to complain

If you would like to make a complaint or unhappy about a service from the MOD.  You can write to the Ministry of Defence (MOD) Ministers at the following address:

MOD Ministerial Correspondence Unit

5th Floor, Zone A

Main Building

Whitehall, London

SW1A 2HB.

More information on the MOD complaints procedure can be found on their website here.