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Phone line: We are currently operating a voicemail call back service on our contact telephone number 0300 369 0689. All messages received are collected by our Enquiries Team, Monday to Friday, 9:00 am until 16:30 pm. Please leave a voicemail, with your name, phone number, email address (if possible), and enquiryWe aim to respond to all messages within 2 working days. Any messages received to our voicemail on Friday afternoon will be retrieved on Monday, after the weekend. 

How to resolve your dispute

If you don’t want to make a Service complaint there may be another way to raise your complaint. But the Ombudsman can’t assist you to do this.

You should speak to your Commanding Officer or Equality and Diversity Adviser who will be able to advise how to resolve your dispute.