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Festive Hours: Please note that our office will be closed from 5 pm on Friday 21st December 2018 until 9 am on Wednesday 2nd January inclusive. During this period you can still send queries or applications by email to contact@scoaf.org.uk, and we will get back to you when we reopen in the New Year. We apologise for any inconvenience caused.

The Ombudsman can’t help you at this stage.

Once a Service complaint has been closed the Ombudsman only has the power to investigate:

  • Potential maladministration
  • The substance (merits) of the Service complaint.