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IMPORTANT:  SCOAF staff are working remotely due to Government guidance regarding coronavirus. You can still access our service by leaving a message on our phone, or by submitting your application to our contact mailbox: contact@scoaf.org.uk. If possible, do not send applications or documents to us by post as we do not currently have access to the office. Read more

The Ombudsman can’t help you at this stage.

Once a Service complaint has been closed the Ombudsman only has the power to investigate:

  • Potential maladministration
  • The substance (merits) of the Service complaint.