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IMPORTANT NOTICE: If you have submitted an electronic application form to our contact mailbox since we changed contact details in May 2019.  Please check your application was sent to the new email address: contact@scoaf.org.uk.

The Ombudsman can’t help you at this stage.

Once a Service complaint has been closed the Ombudsman only has the power to investigate:

  • Potential maladministration
  • The substance (merits) of the Service complaint.