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Phone line: We are currently operating a voicemail call back service on our contact telephone number 0300 369 0689. All messages received are collected by our Enquiries Team, Monday to Friday, 9:00 am until 16:30 pm. Please leave a voicemail, with your name, phone number, email address (if possible), and enquiryWe aim to respond to all messages within 2 working days. Any messages received to our voicemail on Friday afternoon will be retrieved on Monday, after the weekend. 

The Ombudsman can’t help you at this stage.

The Ombudsman can only investigate if the complaint was finally determined in the internal process. If you had the option to appeal and chose not to, the Ombudsman can’t assist you.