Are you a respondent in a Service complaint, or have you supported a respondent in a Service complaint? Then we’d like to hear from you about your experiences and whether having access to the Ombudsman would’ve helped. For more information click here.

The Ombudsman can’t help you at this stage.

The Ombudsman can only investigate if the complaint was finally determined in the internal process. If you had the option to appeal and chose not to, the Ombudsman can’t assist you.