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Office Notice: 01/01/2021 – SCOAF staff are still working remotely. If you need to contact us, please phone and leave a voicemail, or send an email to our contact mailbox, and our Enquiries Team will contact you back within 2 working days.

The Ombudsman can’t help you at this stage.

The Ombudsman can only investigate if the complaint was finally determined in the internal process. If you had the option to appeal and chose not to, the Ombudsman can’t assist you.