IMPORTANT NOTICE: If you have submitted an electronic application form to our contact mailbox since we changed contact details in May 2019. Please check your application was sent to the new email address: contact@scoaf.org.uk.

The Ombudsman can’t help you at this stage.

The Ombudsman can only investigate if the complaint was finally determined in the internal process. If you had the option to appeal and chose not to, the Ombudsman can’t assist you.