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IMPORTANT:  SCOAF staff are working remotely due to Government guidance regarding coronavirus. You can still access our service by leaving a message on our phone, or by submitting your application to our contact mailbox: contact@scoaf.org.uk. If possible, do not send applications or documents to us by post as we do not currently have access to the office. Read more

The Ombudsman can’t help you at this stage.

The Ombudsman can only investigate if the complaint was finally determined in the internal process. If you had the option to appeal and chose not to, the Ombudsman can’t assist you.