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IMPORTANT:  SCOAF staff are working remotely due to Government guidance regarding coronavirus. You can still access our service by leaving a message on our phone, or by submitting your application to our contact mailbox: contact@scoaf.org.uk. If possible, do not send applications or documents to us by post as we do not currently have access to the office. Read more

If your complaint was not resolved through the informal process, you can make a formal Service complaint.

There are two ways to make a complaint. You can:

  1. Submit a written complaint to your chain of command.
  2. Ask the Ombudsman to refer your intention to make a Service complaint to your chain of command.

The Ombudsman can’t investigate your Service complaint at this stage. It must go through the internal complaints process.

Your complaint might have to go through a separate complaints process first. This will depend on what you want to make a complaint about. Your chain of command will let you know if this is the case.

If you want the Ombudsman to refer your intention to make a Service complaint. Click below to access the form that you need to complete.

Application for Referral