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The Service Complaints Ombudsman’s office will be closed from Monday 23rd December 2019 at 5 pm until Thursday 2nd January 2020 at 9 am (inclusive). You can still submit enquiries and/or applications to our contact mailbox during this period. However, they won’t be actioned until the office reopens on Thursday 2nd January 2020.

If your complaint was not resolved through the informal process, you can make a formal Service complaint.

There are two ways to make a complaint. You can:

  1. Submit a written complaint to your chain of command.
  2. Ask the Ombudsman to refer your intention to make a Service complaint to your chain of command.

The Ombudsman can’t investigate your Service complaint at this stage. It must go through the internal complaints process.

Your complaint might have to go through a separate complaints process first. This will depend on what you want to make a complaint about. Your chain of command will let you know if this is the case.

If you want the Ombudsman to refer your intention to make a Service complaint. Click below to access the form that you need to complete.

Application for Referral