If you want to make a Service complaint and don’t want to approach your Service Secretariat Central Admissibility Team (CAT) directly, you can ask the Ombudsman to refer your intention to make a Service complaint.
Submit an Application for Referral
If you would like to submit an Application for Referral, please use the following link.
Timeframes for processing your application
2 days
Once we receive your application you will receive an acknowledgement within 2 working days.
7 days
Once your completed application has been processed a referral will be made to the relevant Service within 7 working days.
Please note: It is important that we can contact you once you have submitted an application. If we can’t contact you we may be unable to process your application or there may be delays in making a referral