Checklist for submitting our application forms

It is important that we can contact you once you have submitted an application. 

If we can’t contact you we may be unable to process your application or there may be a delay in starting an investigation or referral.

If you have any accessibility requirements, or would like us to provide information to you in a specific format, please tell us what you need on your application form or email.

We are more than happy to make arrangements to ensure you can access our service. 

Please explain what happened and when it happened. This includes all people, dates and timeframes relevant to your complaint. 

Please note: Not all applications for investigation are accepted so it is important that you explain why you believe a new investigation is required.

You will need to provide us with details of how you have tried to resolve the issue yourself. This is especially important for an application to investigate Undue Delay.

You will need to tell us when you raised your concerns about and with whom, including their:

• Name
• Phone number
• Email address

If you raised this in writing, it would be helpful if you could provide a copy of this in your application.

There are time limits for submitting an application to the Ombudsman.

If you are making an application after this time you will need to tell us why your application is late. To find out when you should submit your application see I want to make an Application.

If you can, please tell us how your complaint or Service matter has affected you.

To find out what support and advice is available see Useful Links and Contacts

It is important for us to know what your expectations are. We can never guarantee an outcome at the start of the process, but if what you want cannot ever be achieved, we will let you know.

For more information read what the Ombudsman can recommend

We cannot process your application if you do not give us consent.

Please read through the information on the application form carefully and make sure you understand everything before signing and dating the form.

Depending on the form you complete you will need to send us:

• written statement of complaint / Annex F form
• decision letters for your complaint for each level (Decision Body and Appeal Body letter)

Please do not send any further documents other than what is requested on the form. Any other documents provided won’t be accepted and may be destroyed.