Apply for an Investigation of Undue Delay

What is Undue Delay?

There is no legal definition of Undue Delay, but in general terms it means you think that the time taken to do something has been unwarranted, excessive, or unjust. 

When can I ask the Ombudsman to investigate Undue Delay?

You can only request an investigation into Undue Delay where

  • You believe there has been undue delay in the handling of a Service complaint you have made; or,
  • You believe there has been undue delay in the handling of a Service matter; and,
  • the Service complaint or Service matter is still open.

You should try and resolve the delay with the person that is handling your complaint/matter informally before making an application to the Ombudsman.

Submit an Application for an Investigation into Undue Delay

If you would like to submit an Application for an Investigation into Undue Delay, please use the link below

Apply for an Investigation

Timeframes for processing your application

2 days

Once we receive your application you will receive an acknowledgement within 2 working days.

10 days

The initial assessment of your application will take up to 10 working days.

17 days

Once your application has been allocated to an investigator, we aim to provide you with a final decision within 17 working days.

Please note: It is important that we can contact you once you have submitted an application.  If we cannot contact you we may be unable to process your application and your investigation will be delayed. 

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