Festive Period: Our office will be closed from Thursday 23rd December 2021 at 5 pm until Tuesday 4th January 2022 at 9 am (inclusive). You will still be able to submit enquiries and applications during this period to our contact mailbox: contact@scoaf.org.uk. But, they won’t be actioned until we re-open in the New Year.

Phone line: We are currently operating a voicemail call back service on our contact telephone number 0300 369 0689. All messages received are collected by our Enquiries Team, Monday to Friday, 9:00 am until 16:30 pm. Please leave a voicemail, with your name, phone number, email address (if possible), and enquiryWe aim to respond to all messages within 2 working days. Any messages received to our voicemail on Friday afternoon will be retrieved on Monday, after the weekend. 

Types of applications

The Ombudsman has no powers of “own motion” investigation. This means that the Ombudsman cannot use their powers without being asked to use them.

If a current or former Service person would like the Ombudsman to use their powers, they need to:

  1. Fill out an application form stating what they want the Ombudsman to do and why;
  2. Complete the consent section of the form to show that they agree to what we can do with the information provided; and
  3. Send the completed application form, and any other documents asked for in the form, to us by email or post.

Once we receive the application you will receive an acknowledgement within 2 working days. If you haven’t heard anything after that time please contact our Enquiries and Referrals Team on 0300 369 0689

or contact@scoaf.org.uk

Please note that if you are sending your application by email the system cannot accept emails larger than 20MB. Emails that exceed the size limit will be blocked by our email system.

Even though you can access our forms on smartphones and tablets, you will need to have a compatible smart phone app to amend and submit the form. E.g. Adobe Acrobat Reader, which is free.

We have 4 different application forms. Each form covers one of the Ombudsman’s specific functions.

Click on the links to find out more about each type of application.

Application for Referral 

Application for Review of an Admissibility Decision 

Application for an Investigation of Undue Delay

Application for an Investigation of Maladministration and Substance

Related links