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Independence | Impartiality | Integrity

Are you a respondent in a Service complaint, or have you supported a respondent in a Service complaint? Then we’d like to hear from you about your experiences and whether having access to the Ombudsman would’ve helped. For more information click here.

Application for an Investigation of Undue Delay

What is undue delay? There is no legal definition of undue delay, but in general terms it means you think that the time taken to do something has been unwarranted or excessive.
When can I ask the Ombudsman to investigate undue delay? You can only request an investigation into undue delay where

  • You believe there has been undue delay in the handling of a Service complaint you have made; or,
  • You believe there has been undue delay in the handling of a Service matter; and,
  • the Service complaint or Service matter is still open

You should try and resolve the delay with the person that is handling your complaint/matter before making an application to the Ombudsman.

We process of updating our application forms. Before you submit your application please make sure that you read our privacy policy.

Application for Undue Delay Investigation (233 KB)

Download resource entitled "Application-for-Undue-Delay-Investigation.pdf"

 

How to submit your form

  1. Double-check that you have completed all sections, signed and dated the form
  2. Save the form to your desktop or device
  3. Send your completed form by email to contact@scoaf.org.uk or post to SCOAF, PO Box 72252, London SW1P 9ZZ

If you have any difficulty completing the form, contact our Enquires and Referrals Team on 0207 877 3450 for assistance.

Timeframes for processing your application

2 days Once we receive your application you will receive an acknowledgement within 2 working days.
10 days The initial assessment of your application will take up to 10 working days.
17 days Once your application has been allocated to an investigator, we aim to provide you with a final decision within 17 working days.

Please note: It is important that we can contact you once you have submitted an application.  If we can’t contact you we may be unable to process your application or there may be delays in starting an investigation.

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