Application for review of an Admissibility Decision
An admissibility decision is any decision that is made to exclude a complaint from the Service complaints system before investigation. The Ombudsman has the power to review these decisions and make a final decision about whether the complaint should be accepted into the system.
- If you made a complaint and it was not accepted for investigation, you can ask the Ombudsman to review this decision.
- If your complaint was accepted for investigation and your request for an appeal was not accepted, you can ask the Ombudsman to review this decision.
Application for review of an admissibility decision (249 KB)
The PDF form has highlighted fillable form fields. Please use these fields to enter your information and not the ‘insert comment’ tool.
How to submit your form
- You can submit your application form by post or email
- Double check that you have completed all sections, signed and dated the form
- Save the form to your desktop or device
- Send your completed form by email to email@example.com or post to Service Complaints Ombudsman, PO Box 72252, London SW1P 9ZZ
- If you have any difficulty completing the form, contact our Enquires and Referrals Team on 0207 877 3450 who will be able to assist you
Timeframes for processing your application
Once your application has been allocated to an investigator we aim to provide you with a final decision within 17 working days from allocation. Your application will be allocated to an investigator within 10 working days of your initial acknowledgement.
- You only have 4 weeks from the time you receive the decision to ask the Ombudsman to review it
- If you don’t make your application to the Ombudsman within 4 weeks, you need to provide reasons for this
- The clock is not stopped until a complete application is received. A complete application means that you have provided all of the information requested, including consent and any additional documents required for that type of application, and answered any additional questions asked by the Referrals and Enquiries Team.
- Any decision made by the Ombudsman on a review is binding on all parties
- It is important that we can contact you once you have submitted an application. If we can’t contact you we may be unable to process your application or there may be delays in reviewing the decision.