HIDE THIS PAGE

Office Notice: 01/01/2021 – SCOAF staff are still working remotely. If you need to contact us, please phone and leave a voicemail, or send an email to our contact mailbox, and our Enquiries Team will contact you back within 2 working days.

Latest News

Mariette Hughes appointed as the new Service Complaints Ombudsman for the Armed Forces

The Ministry of Defence has appointed Mariette Hughes as the new Service Complaints Ombudsman for the Armed Forces. The Service Complaints Ombudsman for the Armed Forces provides independent and impartial oversight of the Service complaints system – the internal workplace grievance system for members of the UK Armed Forces. The Ombudsman is required to report […]

Continue reading

Nicola Williams – My last blog as Ombudsman

This has been a hard blog for me to write. It’s my last one before I demit office at the end of the year, and there is a lot more to be said that can be captured in a few hundred words. How can I begin to capture here what it has meant to be […]

Continue reading

Coronavirus update

Post In line with Government guidance, our office building is now closed, so we have no access to our post. This means there will be a delay in processing incoming post so please continue to send applications and documents to us electronically by email to our contact mailbox: contact@scoaf.org.uk or the investigator handling your complaint. […]

Continue reading

Black History Month (BHM)

This month, our blog is being written by Dr Vivienne Connell-Hall – one of our Senior Investigators. What does BHM mean to me?  For me, BHM means that for 31 days out of 365 days of the year there is an opportunity for focussing on Black historical input and achievement, in the United Kingdom.  Paradoxically, […]

Continue reading

Committee questions Service Complaints Ombudsman

The Defence Committee takes evidence from the Ombudsman about her thoughts on her time in office and experiences of the wider Service complaints system.

Continue reading

Ombuds Day 2020 – How do Ombudsman make a difference

This 8th October is Ombuds Day, which occurs on the second Thursday of October each year. Ombuds Day is promoted by the American Bar Association (ABA) to increase public awareness of Ombudsman institutions, their roles, function and the valuable work they provide. Similar to last year, the theme for Ombuds Day is ‘Unusual Name, Important […]

Continue reading