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Are you a respondent in a Service complaint, or have you supported a respondent in a Service complaint? Then we’d like to hear from you about your experiences and whether having access to the Ombudsman would’ve helped. For more information click here.

Latest News

World Mental Health Day 2019 – Promoting positive attitudes towards mental health

The 10th October is World Mental Health Day (WMHD), a day dedicated to mental health education across the globe in order to eradicate the stigma surrounding mental health. 

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Ombuds Day 2019 – Unusual Name. Important Service.

Today is Ombuds Day, an annual day to recognise and raise awareness of the work of Ombudsman institutions throughout the world.

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Everyday Inclusion – what does it mean and how do we achieve it?

This week is National Inclusion Week, an annual campaign run by Inclusive Employers to raise awareness of inclusion in the workplace.

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Discrimination: What does it mean and how do I know if it has happened to me?

In 2018, 25% of the formal Service complaints accepted for investigation were about bullying, harassment and discrimination. Although they are terms that people are familiar with, a lot of people don’t know what they actually mean.

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Browsealoud – Reading and Translation Support

We’re delighted to announce that we’ve added speech, reading and translation support to our website with Browsealoud. This innovative tool from Texthelp helps the millions of people out there who struggle to access and understand information online.  In the UK, over 12 million people have print disabilities such as dyslexia, low literacy, mild visual impairment […]

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Forces TV – Service Personnel Have Little Faith In Complaints System, MPs Say

Nicola Williams spoke with Forces TV about the concerns raised in the latest Defence Select Committee’s report: ‘Fairness without Fear: The work of the Service Complaints Ombudsman’. https://www.forces.net/news/service-personnel-have-little-faith-complaints-system-mps-say  SCOAF is not responsible for the content of other websites that it links to.

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Report on Inappropriate Behaviours – what does it mean for the Service complaints system?

On Monday 15th July, the Ministry of Defence published their Report on Inappropriate Behaviours. The report, written by Air Marshal Wigston which makes 36 recommendations, is an important step in improving the culture in defence and one that I wholeheartedly welcome.

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