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01/07/2021 – Our general enquiries telephone number changed to 0300 369 0689. All calls to our old number are diverted for a limited period. For more information read our latest update.

Scheduled maintenance: We will be performing scheduled maintenance to our IT infrastructure on Friday 17th September 2021 at 13:00 pm until Tuesday 21st September 2021. During this period, it may impact on our ability to receive emails. Please bear with us.

Latest News

Is SCOAF independent?

  At SCOAF, we have three key values. They are Independence, Impartiality and Integrity. These govern the way we work, the way we make our decisions, and are at the forefront of everything we do. Independence We are independent from the the Services we investigate. We hold them to account for service failure or injustice. […]

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Our new Strategic Objectives

In my last blog, I reflected on my first few months in post. Now, three months on, it is time to look forward – at what my plans are for SCOAF over this business year, and my tenure as a whole. It is an exciting time for SCOAF, as we look to the future and […]

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ANNOUNCEMENT OF CONTACT TELEPHONE NUMBER CHANGE

  The Service Complaints Ombudsman for the Armed Forces (SCOAF) contact telephone number is changing. Our official phone number will change to 0300 369 0689 with immediate effect from 1st July 2021. The new contact number will handle all our enquiry services. Please note that calls to 03 numbers cost the same as, or less […]

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Service Complaints Ombudsman: ‘Delays’ And ‘Lack Of Trust’ In System Most Concerning – Forces Network

In her first interview since being appointed Service Complaints Ombudsman for the Armed Forces (SCOAF), Mariette Hughes has been speaking to Forces News about her new role and issues in the Service Complaints system.

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Ombudsman publishes fifth Annual Report

The Service Complaints Ombudsman for the Armed Forces (SCOAF) Annual Report 2020 was laid in Parliament today. The report is the fifth report to cover the work of the Service Complaints system and the Ombudsman’s office. There have been a number of improvements to the reformed Service Complaints system. However, the Ombudsman once more finds […]

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