Information v Advice: What’s the difference?
When we ask people how we can improve our service, they often say by providing advice. However, this is something that we cannot do – we can only provide information. Read on to find out why……. If you look at the list of things we do at the office of the Service Complaints Ombudsman, you […]Continue reading
Reasonable adjustment: Making it easier for you to access our Services
If you want to know what reasonable adjustment means and how the Office of the Service Complaints Ombudsman can change the way we do things to help you, then read on……..Continue reading
November 12th-16th is National Anti-Bullying Week. It is a week dedicated to talking about the effects of bullying and strategies to stop it. As the Service Complaints Ombudsman for the Armed Forces, many of the complaints dealt with by my office concern allegations of bullying.Continue reading
Black History Month – A Look Back
The end of October brings Black History Month to a close for another year. What began in 1987 as a niche interest in direct response to the climate at the time is now a nationally recognised event, celebrated and endorsed across the political divide and by the Royal Navy, British Army and RAF.Continue reading
As of 30 October we have 141 substance and maladministration cases that are waiting to be allocated to an investigator. This is regrettably another increase on last month. The oldest of these was received in November 2017. Our Investigator Support Officer is continuing to provide regular updates to all of these complainants. A new Senior […]Continue reading
We need to talk more about Mental Health.
Mental health issues aren’t rare. In fact, 1 in 4 people in the UK will experience mental health ill health each year. So why aren’t we talking about it more? As part of the #timetochange pledge, my office is actively working to change how we think, talk and act about mental health. While this is […]Continue reading