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Covid-19: Delivering our Service
Six months ago all our lives were very, very different. Looking back to 1 January none of us could have foreseen how a pandemic could have altered our lives so dramatically to the point of lockdown. While it has been challenging for everyone responding to this pandemic, it has brought out the best in all […]
Continue readingNon-racist is not the same as anti-racist: a personal reflection
This is an intensely personal piece, but as a Black British woman, sometimes the best way to make observations on a wider issue is to illustrate it with, and from, a particular perspective. That is why I am writing this. It has been 2 weeks since the killing of George Floyd. After 3 memorial services […]
Continue readingOmbudsman publishes fourth Annual Report
The 2019 Annual Report for the Service Complaints Ombudsman was laid in Parliament today. This is the Ombudsman’s fourth report to cover the work of her office and the reformed Service complaints process. For the fourth year, the Ombudsman found that, despite continued improvements, the system is still not efficient, effective or fair. To […]
Continue readingHow the COVID-19 (coronavirus) outbreak is impacting our service
These are worrying times, and we have no way of knowing how long this situation will last. The government guidance for organisations to work remotely is a significant change, but at SCOAF, we are doing our best to operate as normal in the current circumstances. Our focus remains on providing independent and impartial oversight of […]
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