Festive Period: Our office will be closed from Thursday 23rd December 2021 at 5 pm until Tuesday 4th January 2022 at 9 am (inclusive). You will still be able to submit enquiries and applications during this period to our contact mailbox: contact@scoaf.org.uk. But, they won’t be actioned until we re-open in the New Year.

Phone line: We are currently operating a voicemail call back service on our contact telephone number 0300 369 0689. All messages received are collected by our Enquiries Team, Monday to Friday, 9:00 am until 16:30 pm. Please leave a voicemail, with your name, phone number, email address (if possible), and enquiryWe aim to respond to all messages within 2 working days. Any messages received to our voicemail on Friday afternoon will be retrieved on Monday, after the weekend. 

Latest News

White Privilege – A Perspective

For Black History Month, our blog is written by Vivienne Connell-Hall (PhD) – one of our Senior Investigators. There was an All-Staff Dial-in on 21 September during which a caller asked the panel (chaired by Lt Gen James Swift (CDP)), to comment on the term “White Privilege”. CDP’s response (and I am paraphrasing here) was that, […]

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A week in the life of the SCOAF Business Team

SCOAF as an organisation is small – only 25 posts, of which eight form the business team. The team is led by the Head of Office and supported by a Communications Officer, Statistician, Business Manager, Policy Manager, Executive Assistant and an Admin Support role. With such a variety of roles within the business team, it […]

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Is SCOAF independent?

  At SCOAF, we have three key values. They are Independence, Impartiality and Integrity. These govern the way we work, the way we make our decisions, and are at the forefront of everything we do. Independence We are independent from the the Services we investigate. We hold them to account for service failure or injustice. […]

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Our new Strategic Objectives

In my last blog, I reflected on my first few months in post. Now, three months on, it is time to look forward – at what my plans are for SCOAF over this business year, and my tenure as a whole. It is an exciting time for SCOAF, as we look to the future and […]

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  The Service Complaints Ombudsman for the Armed Forces (SCOAF) contact telephone number is changing. Our official phone number will change to 0300 369 0689 with immediate effect from 1st July 2021. The new contact number will handle all our enquiry services. Please note that calls to 03 numbers cost the same as, or less […]

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