Being able to communicate clearly and effectively is one of the most important skills someone can have. In order for the complaints process to work as effectively as possible, it is important that both the complainant and the complaint handler are communicating clearly. But although it is an important skill, it isn’t an easy one. In this blog, we look at 4 simple tips that can help improve communication.
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Annual Report,Blog,Press Release
The Ombudsman’s Annual Report 2018 was laid in Parliament today. Under the legislation, the Ombudsman is required to make an assessment in her report about whether the Service complaints system is efficient, effective and fair.
Continue readingFrom this week, you will notice that we have changed the way we refer to our office. We now use the acronym SCOAF.
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Blog,Communications,Reasonable Adjustment,Service complaints
We often talk about the responsibilities of our office and the Services have to ensure the complaints system works properly. But, did you know that complainants also have responsibilities?
Continue readingMental Health,News,Time to Change
Today is Time to Talk Day. It is a day where people are encouraged to talk about mental health in order to remove the stigma that so often surrounds it.
Continue readingBlog,Communications,Service complaints,Speech
When we ask people how we can improve our service, they often say by providing advice. However, this is something that we cannot do – we can only provide information. Read on to find out why……. If you look at the list of things we do at the office of the Service Complaints Ombudsman, […]
Continue readingIf you want to know what reasonable adjustment means and how the Office of the Service Complaints Ombudsman can change the way we do things to help you, then read on……..
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