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COVID-19 Update 03/11/2020: Please read for the latest official update.

Latest News

Coronavirus update

Post In line with Government guidance, our office building is now closed, so we have no access to our post. This means there will be a delay in processing incoming post so please continue to send applications and documents to us electronically by email to our contact mailbox: contact@scoaf.org.uk or the investigator handling your complaint. […]

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Black History Month (BHM)

This month, our blog is being written by Dr Vivienne Connell-Hall – one of our Senior Investigators. What does BHM mean to me?  For me, BHM means that for 31 days out of 365 days of the year there is an opportunity for focussing on Black historical input and achievement, in the United Kingdom.  Paradoxically, […]

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Committee questions Service Complaints Ombudsman

The Defence Committee takes evidence from the Ombudsman about her thoughts on her time in office and experiences of the wider Service complaints system.

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Ombuds Day 2020 – How do Ombudsman make a difference

This 8th October is Ombuds Day, which occurs on the second Thursday of October each year. Ombuds Day is promoted by the American Bar Association (ABA) to increase public awareness of Ombudsman institutions, their roles, function and the valuable work they provide. Similar to last year, the theme for Ombuds Day is ‘Unusual Name, Important […]

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Covid-19: Delivering our Service

Six months ago all our lives were very, very different. Looking back to 1 January none of us could have foreseen how a pandemic could have altered our lives so dramatically to the point of lockdown. While it has been challenging for everyone responding to this pandemic, it has brought out the best in all […]

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