HIDE THIS PAGE

We now have new posters and leaflets in stock. If you would like printed copies you can make a request by completing our enquiry form.

Latest News

4 tips for improving communication in the complaints process

Being able to communicate clearly and effectively is one of the most important skills someone can have. In order for the complaints process to work as effectively as possible, it is important that both the complainant and the complaint handler are communicating clearly. But although it is an important skill, it isn’t an easy one. In this blog, we look at 4 simple tips that can help improve communication.

Continue reading

Efficient, effective and fair: What does it mean and why is it important?

The Ombudsman’s Annual Report 2018 was laid in Parliament today. Under the legislation, the Ombudsman is required to make an assessment in her report about whether the Service complaints system is efficient, effective and fair.

Continue reading

SCOAF – new acronym, same organisation

From this week, you will notice that we have changed the way we refer to our office. We now use the acronym SCOAF.

Continue reading

Make a difference in someone’s life & have a conversation about Mental Health

Today is Time to Talk Day. It is a day where people are encouraged to talk about mental health in order to remove the stigma that so often surrounds it.

Continue reading

Information v Advice: What’s the difference?

When we ask people how we can improve our service, they often say by providing advice. However, this is something that we cannot do – we can only provide information. Read on to find out why…….   If you look at the list of things we do at the office of the Service Complaints Ombudsman, […]

Continue reading