HIDE THIS PAGE

IMPORTANT:  SCOAF staff are working remotely due to Government guidance regarding coronavirus. You can still access our service by leaving a message on our phone, or by submitting your application to our contact mailbox: contact@scoaf.org.uk. If possible, do not send applications or documents to us by post as we do not currently have access to the office. Read more

Latest News

September 2016 – Statistics and the Service Complaints Ombudsman

A key part of my role as the Service Complaints Ombudsman is to provide oversight of the Service complaints (SC) system in order to assess how efficient, effective and fair the process is. At the crux of this is a need for reliable, accurate and timely evidence.  This blog entry will be looking at how […]

Continue reading
Statistics Annual Report 2015

August 2016 – Redress – Part Two

Earlier this month I posted the first of a two-part blog on redress – an issue that is of particular concern to individuals who contact my office. While the first part looked at the broad issue of redress – what it is and the different types of redress – the second part looks at the […]

Continue reading
Nicola Williams Blog

August 2016 – Redress – Part One

What happens at the end of an investigation if the Ombudsman finds in my favour? What is redress, does it just mean compensation? What type of redress will I be given? Can the Ombudsman pay me compensation? Can the Ombudsman force the Services to follow her recommendations? These are all questions that my team are […]

Continue reading
Nicola Williams Blog

Anonymous Complaints

This year has seen a rise in the number of anonymous complaints received by my office. As many of these complainants do not provide any contact details my staff and I are unable to respond to these to directly.  My first blog for July is written to those of you who have made an anonymous […]

Continue reading

How a civilian ombudsman is helping Servicemen and women – Forces Network

Continue reading

June 2016 – The First 6 months

The end of June marks the completion of the first 6 months of the new Service complaints system and my Office. I thought that it would be appropriate to use my June blog to tell you about the work of my office in that time and what I hope the next 6 months will bring. […]

Continue reading

“Resilience but leave space for serendipity,” says the Ombudsman for the Armed Forces – We Are the City

Continue reading

When can respondents to a Service complaint contact the Ombudsman?

Recently there have been a lot of questions about whether respondents to a Service complaint can ask me to investigate their concerns. I thought I should use my blog for this month to clarify the role of my office by outlining when and how respondents to a Service complaint can make an application to my […]

Continue reading

April 2016 – RAF Halton Graduation

One of the most important parts of the Ombudsman’s job is meeting Service personnel to gain a better understanding of the issues facing them on a daily basis in their Service life, both good and bad. In her April blog, the Ombudsman recounts her recent experience of acting as the Reviewing Officer at an RAF […]

Continue reading
Nicola Williams Visit to RAF Halton