Blog,Ombudsman's powers,Service complaints,Transition
September 2015 – Journey to an Ombudsman – State of readiness
One of the biggest motivations for me in taking on this role has been the fact that there is radical change on the way. As I’ve now seen for myself, changes to the complaints system are very much needed – now they are finally coming to fruition. As the first Service Complaints Ombudsman, I will […]
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