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Office Notice 01/01/2021: Due to a delay in the recruitment process, the new Ombudsman is not currently in post. We remain open and able to accept enquiries and applications however there may be a delay in processing them. Staff will be able to provide further information but please submit any applications as soon as possible as the legal time limits for making an application still apply.

Please note that SCOAF staff are still working remotely. If you need to contact us, please phone and leave a voicemail, or send an email to our contact mailbox, and our Enquiries Team will contact you back within 2 working days.

Latest News

April 2016 – RAF Halton Graduation

One of the most important parts of the Ombudsman’s job is meeting Service personnel to gain a better understanding of the issues facing them on a daily basis in their Service life, both good and bad. In her April blog, the Ombudsman recounts her recent experience of acting as the Reviewing Officer at an RAF […]

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Nicola Williams Visit to RAF Halton

New View Top 50 List

Nicola Williams, Service Complaints Ombudsman, was named in a list of the top 50 BAME Professionals within the Public Sector (UK). https://issuu.com/elevationetworks/docs/nv_final_list The Service Complaints Ombudsman is not responsible for the content of other websites that it links to.

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March 2016 – Informal resolution of complaints

In her March blog, the Ombudsman explores the informal resolution of Service complaints. Service personnel who are considering making a complaint often contact my office for information on the process.  At times what they want to know is whether making a Service complaint to their Commanding Officer (CO) locks them into the formal complaints process, or whether […]

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Service Complaints Ombudsman for the Armed Forces Increased Powers – NFF Homeport

On the 1st January 2016 a fully reformed Service Complaints process was implemented, bringing with it the Crown Appointment of Service Complaints Ombudsman whose powers will be significantly greater than those of the now abolished Office of the Service Complaints Commissioner. http://content.yudu.com/Library/A3zb0y/HomeportSpring2016/resources/index.htm?referrerUrl=&skipFlashCheck=true The Service Complaints Ombudsman is not responsible for the content of other websites […]

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Nicola Williams, Service Complaints Ombudsman – Defence People

The Service Complaints Ombudsman was established by the Armed Forces Act 2015 to provide independent and impartial scrutiny of the handling of Service complaints. Defence People spoke to Nicola Williams to find out more about her new powers and the MOD civil servants that support her. 20160323 – Defence People Interview – February-March 2016(1) The […]

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February 2016 – Service complaints – An internal workplace grievance

Since my role became that of an Ombudsman on 1st January 2016, my office has received many enquiries from Service personnel who want their Service complaint to be investigated by me instead of their chain of command.  There seems to be confusion as to why I can’t do this, so I thought I would use […]

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Fairer, more efficient and effective – Navy News

On New Year’s day, Nicola Williams became the first Service Complaints Ombudsman for the Armed Forces as part of a revamp of the complaints system. https://issuu.com/navynews/docs/201602 The Service Complaints Ombudsman is not responsible for the content of other websites that it links to.

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January 2016 – Service Complaints Ombudsman – The first 30 days

    The 1st January 2016 saw not only the beginning of a new year but the beginning of the new Service complaints system and my role as Service Complaints Ombudsman. Over the past 30 days we have received a steady stream of enquiries from current and former Service personnel wanting to obtain further information […]

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September 2015 – Journey to an Ombudsman – State of readiness

One of the biggest motivations for me in taking on this role has been the fact that there is radical change on the way. As I’ve now seen for myself, changes to the complaints system are very much needed – now they are finally coming to fruition. As the first Service Complaints Ombudsman, I will […]

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June 2015 – Meeting serving personnel overseas and on deployment

Much of the Armed Forces’ work lies overseas and I have been determined to make sure I get out and meet personnel on deployment as well as in their home bases, to help me get a real feel for the challenges they face. On deployment in the Gulf In my opening blog entry, I mentioned […]

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