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01/07/2021:  Our general enquiries telephone number changed to 0300 369 0689. All calls to our old number are diverted for a limited period. For more information read our latest update.

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Latest News

September 2015 – Journey to an Ombudsman – State of readiness

One of the biggest motivations for me in taking on this role has been the fact that there is radical change on the way. As I’ve now seen for myself, changes to the complaints system are very much needed – now they are finally coming to fruition. As the first Service Complaints Ombudsman, I will […]

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June 2015 – Meeting serving personnel overseas and on deployment

Much of the Armed Forces’ work lies overseas and I have been determined to make sure I get out and meet personnel on deployment as well as in their home bases, to help me get a real feel for the challenges they face. On deployment in the Gulf In my opening blog entry, I mentioned […]

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Fighting sexism and bullying in the forces – Channel 4 news with Jon Snow

Alex Thompson (Chief Correspondent) This investigation highlighted the case of Rebecca Crookshank and – for once – actually produced video footage of bullying in the RAF at a Falklands base. Nicola Williams, who’s just become the new military ombudsman, says she’s determined to root out sexual harassment in the armed forces. https://www.channel4.com/news/fighting-sexism-and-bullying-in-the-forces The Service Complaints […]

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The Service Complaints Ombudsman – IONTHECITY

Nicola has been a barrister, a judge and served on regulatory bodies.  She has been the second woman Service Complaints Commissioner for the armed forces and now has a more important role, that of the first  Service Complaints Ombudsman, to the Military. https://ionthecity.wordpress.com/2016/01/08/the-service-compaints-ombudsman/ The Service Complaints Ombudsman is not responsible for the content of other websites […]

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Nicola Williams: Meet the civilian general putting the armed forces on their guard – The Independent

Exclusive: Nicola Williams, soon to be the Service Complaints Ombudsman, is braced to make difficult decisions. Jonathan Owen Britain’s first ombudsman for the armed forces has described her new powers as “a huge game-changer” in combating bullying, harassment and a code of silence that dissuades service personnel from making complaints. http://www.independent.co.uk/news/uk/home-news/nicola-williams-meet-the-civilian-general-putting-the-armed-forces-on-their-guard-10488211.html The Service Complaints Ombudsman […]

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Forces Complaints Commissioner Gets to Grips with Army – Forces Network

The Service Complaints Commissioner has been getting to grips with the Army on a visit to Colchester. https://www.forces.net/news/tri-service/forces-complaints-commissioner-gets-grips-army The Service Complaints Ombudsman is not responsible for the content of other websites that it links to.

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Complaints about improper behaviour in military triple since 2012 – The Guardian

Ombudsman criticises armed services’ failure to establish a proper system to deal with grievances Ewen MacAskill Defence correspondent The number of complaints about improper behaviour in the British armed forces has trebled since 2012, according to a report by the military ombudsman. The annual report, published on Tuesday, covers complaints made in 2014, mainly from members […]

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Giving our soldiers the confidence to speak up – Army & You

The former Complaints Commissioner for the Cayman Islands, Nicola Williams has taken up the role as the UK’s Service Complaints Commissioner for the Armed Forces. Speaking of her delight at taking up the appointment, Nicola said it was an “enormous privilege” to work to improve the complaints process for Servicemen and women. To continue reading click […]

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Service Complaints Commissioner Takes Up Post – GOV.UK

The MOD is pleased to announce the appointment of Nicola Williams as the new Service Complaints Commissioner for the armed forces. To continue reading click the link below. https://www.gov.uk/government/news/service-complaints-commissioner-takes-up-post The Service Complaints Ombudsman is not responsible for the content of other websites that it links to.

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