Investigating undue delay on behalf of respondents: call for evidence
Call for evidence on the experience of respondents in the Service complaints process and whether having access to the Ombudsman would have assisted them.
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‘Unacceptable Level Of Inappropriate Behaviour’ In British Military – BFBS UK
A series of new measures have been announced to address inappropriate behaviour in the British military. It follows a report on ‘Inappropriate Behaviours’ released by the Ministry of Defence, featuring 36 recommendations to tackle the issue. Service Complaints Ombudsman Nicola Williams said: “Bullying, harassment and discrimination, and particularly sexual harassment, have been a problem for […]
Continue readingDemystifying the role of the Assisting Officer
The importance of the Assisting Officer (AO) in the Service complaints process shouldn’t be underestimated. An AO is a key person for all involved: complainants, respondents and complaints handlers. In this blog, we will look at three important aspects concerning the role of an AO and provide you with some top tips! Appointment of the […]
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Blog,Compensation,Complaint handling,FAQs,Investigations,Ombudsman's powers
What the Ombudsman can and can’t do: a quick guide
Have you ever wondered why the Ombudsman does some things but not others? Why she only deals with Service complaints and not all complaints? Read for more information
Continue readingNo Ombudsman is an Island: The importance of collaborative working
On 21st – 22nd May, the Ombudsman Association (OA) held their annual conference. Following this event, we reflect on the importance of collaborative working and how it benefits SCOAF.
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The benefits of staff networks
Wednesday was National Staff Networks Day, a day to focus on and celebrate the way in which staff networks help to improve the workplace.
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4 tips for improving communication in the complaints process
Being able to communicate clearly and effectively is one of the most important skills someone can have. In order for the complaints process to work as effectively as possible, it is important that both the complainant and the complaint handler are communicating clearly. But although it is an important skill, it isn’t an easy one. In this blog, we look at 4 simple tips that can help improve communication.
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Efficient, effective and fair: What does it mean and why is it important?
The Ombudsman’s Annual Report 2018 was laid in Parliament today. Under the legislation, the Ombudsman is required to make an assessment in her report about whether the Service complaints system is efficient, effective and fair.
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