Backlog Update
As of 29 November, we have 142 unallocated substance and maladministration cases, which is another increase in last month.
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Anti-Bullying Week
November 12th-16th is National Anti-Bullying Week. It is a week dedicated to talking about the effects of bullying and strategies to stop it. As the Service Complaints Ombudsman for the Armed Forces, many of the complaints dealt with by my office concern allegations of bullying.
Continue readingBlack History Month – A Look Back
The end of October brings Black History Month to a close for another year. What began in 1987 as a niche interest in direct response to the climate at the time is now a nationally recognised event, celebrated and endorsed across the political divide and by the Royal Navy, British Army and RAF.
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Backlog Update
As of 30 October we have 141 substance and maladministration cases that are waiting to be allocated to an investigator. This is regrettably another increase on last month. The oldest of these was received in November 2017. Our Investigator Support Officer is continuing to provide regular updates to all of these complainants. A new Senior […]
Continue readingThe OSCO contact information is changing
From 22nd October 2018, our website and email addresses will change.
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We need to talk more about Mental Health.
Mental health issues aren’t rare. In fact, 1 in 4 people in the UK will experience mental health ill health each year. So why aren’t we talking about it more? As part of the #timetochange pledge, my office is actively working to change how we think, talk and act about mental health. While this is […]
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World Mental Health Day 2018 – Let’s make it a day we ask twice
With 1 in 4 people experiencing a mental health problem this year alone, if a colleague says they’re fine, they might not be. To really find out, ask twice. It’s World Mental Health Day on 10 October and we’re supporting Time to Change, a growing movement that’s changing how we all think and act about mental […]
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Backlog Update
As of 28 September we have 123 applications for substance (merits) and maladministration investigations that are waiting to be allocated to an investigator, this is a small increase from the last update in August. However, our Investigator Support Officer is providing regular updates to all of those waiting for an investigator. We have offered three […]
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The importance of educating personnel on the Service complaints process
In my first Annual Report as Service Complaints Ombudsman, one of the recommendations I made concerned the importance of training and education on the Service complaints system at all levels. It was a recommendation that I made after receiving feedback from a number of personnel who felt there wasn’t enough training on this issue. While work on this recommendation is still continuing, I wanted to let you know more about what we have been doing and why I think education in this area is so important.
Continue readingUpdate on backlog
As of 23 August 2018 we have 122 applications for substance (merits) and maladministration investigations that are waiting to be allocated to an investigator. Those applications date back to November 2017. We now have five Senior Investigators working on substance and maladministration cases after our new member of staff completed their training. We are in […]
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