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Office Notice: 01/01/2021 – SCOAF staff are still working remotely. If you need to contact us, please phone and leave a voicemail, or send an email to our contact mailbox, and our Enquiries Team will contact you back within 2 working days.

Latest News

Ombuds Day 2020 – How do Ombudsman make a difference

This 8th October is Ombuds Day, which occurs on the second Thursday of October each year. Ombuds Day is promoted by the American Bar Association (ABA) to increase public awareness of Ombudsman institutions, their roles, function and the valuable work they provide. Similar to last year, the theme for Ombuds Day is ‘Unusual Name, Important […]

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Covid-19: Delivering our Service

Six months ago all our lives were very, very different. Looking back to 1 January none of us could have foreseen how a pandemic could have altered our lives so dramatically to the point of lockdown. While it has been challenging for everyone responding to this pandemic, it has brought out the best in all […]

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Non-racist is not the same as anti-racist: a personal reflection

This is an intensely personal piece, but as a Black British woman, sometimes the best way to make observations on a wider issue is to illustrate it with, and from, a particular perspective. That is why I am writing this. It has been 2 weeks since the killing of George Floyd. After 3 memorial services […]

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Ombudsman publishes fourth Annual Report

  The 2019 Annual Report for the Service Complaints Ombudsman was laid in Parliament today.  This is the Ombudsman’s fourth report to cover the work of her office and the reformed Service complaints process. For the fourth year, the Ombudsman found that, despite continued improvements, the system is still not efficient, effective or fair. To […]

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