Your responsibilities as a complainant
We often talk about the responsibilities of our office and the Services have to ensure the complaints system works properly. But, did you know that complainants also have responsibilities?Continue reading
Information v Advice: What’s the difference?
When we ask people how we can improve our service, they often say by providing advice. However, this is something that we cannot do – we can only provide information. Read on to find out why……. If you look at the list of things we do at the office of the Service Complaints Ombudsman, […]Continue reading
Reasonable adjustment: Making it easier for you to access our Services
If you want to know what reasonable adjustment means and how the Office of the Service Complaints Ombudsman can change the way we do things to help you, then read on……..Continue reading
November 12th-16th is National Anti-Bullying Week. It is a week dedicated to talking about the effects of bullying and strategies to stop it. As the Service Complaints Ombudsman for the Armed Forces, many of the complaints dealt with by my office concern allegations of bullying.Continue reading