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We have updated our application forms and published some example application forms as guidance. Please ensure you download the latest version.

Latest News

Demystifying the role of the Assisting Officer

The importance of the Assisting Officer (AO) in the Service complaints process shouldn’t be underestimated. An AO is a key person for all involved: complainants, respondents and complaints handlers. In this blog, we will look at three important aspects concerning the role of an AO and provide you with some top tips! Appointment of the […]

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No Ombudsman is an Island: The importance of collaborative working

On 21st – 22nd May, the Ombudsman Association (OA) held their annual conference. Following this event, we reflect on the importance of collaborative working and how it benefits SCOAF.

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The benefits of staff networks

Wednesday was National Staff Networks Day, a day to focus on and celebrate the way in which staff networks help to improve the workplace.

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National Day for Staff Networks

4 tips for improving communication in the complaints process

Being able to communicate clearly and effectively is one of the most important skills someone can have. In order for the complaints process to work as effectively as possible, it is important that both the complainant and the complaint handler are communicating clearly. But although it is an important skill, it isn’t an easy one. In this blog, we look at 4 simple tips that can help improve communication.

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Efficient, effective and fair: What does it mean and why is it important?

The Ombudsman’s Annual Report 2018 was laid in Parliament today. Under the legislation, the Ombudsman is required to make an assessment in her report about whether the Service complaints system is efficient, effective and fair.

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SCOAF – new acronym, same organisation

From this week, you will notice that we have changed the way we refer to our office. We now use the acronym SCOAF.

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