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IMPORTANT NOTICE: If you have submitted an electronic application form to our contact mailbox since we changed contact details in May 2019.  Please check your application was sent to the new email address: contact@scoaf.org.uk.

Latest News

Service Complaints Ombudsman’s first report out – Women’s Views on News

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Bullying and discrimination persist in the Armed Forces – the MOD must act – Liberty

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April 2017 – Annual Report

Yesterday the first Annual Report detailing the work of my office was laid in Parliament. Instead of providing a summary of the report in my blog this week, I have decided to look at the importance of my reporting function. Generally when the work of my office is discussed it is about the day to […]

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International Women’s Day 2017

On International Women’s Day I wanted to share with you some of my thoughts about the importance of this day and this year’s theme #BeBoldForChange. International Women’s Day is an important annual event to celebrate the achievements of women in all aspects of life.  How the day is recognised and the importance placed on it […]

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Judicial Review

We talk a lot about how the decisions I make as the Service Complaints Ombudsman are binding and can only be challenged by Judicial Review, but what does that mean? In this blog I will be looking at why the legislation requires my decisions to be binding and what Judicial Review is all about. When […]

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January 2017 – The Ombudsman’s visit to the Falkland Islands

The Falkland Islands aren’t just home to Rockhopper Penguins and pale maidens – the archipelago is also home to the men and women serving with the British Forces South Atlantic Islands.  I had the great honour of starting my new year with a trip to visit the Service personnel based there and thought you might […]

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January 2017 – The year ahead

This week marks the second year of the Office of the Service Complaints Ombudsman and our 1st birthday!  I thought it only fitting to use my first blog of the year to at the year ahead and what I hope to achieve in 2017. Our office reopened Tuesday after the Christmas break and we are already […]

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What makes a good decision letter?

One of my powers as the Service Complaints Ombudsman for the Armed Forces is to review decisions made by the chain of command to not accept a complaint for investigation.  In the first 9 months my office has upheld 53% of reviews of this type in favour of the complainant. In some instances it isn’t […]

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