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IMPORTANT NOTICE: If you have submitted an electronic application form to our contact mailbox since we changed contact details in May 2019.  Please check your application was sent to the new email address: contact@scoaf.org.uk.

Latest News

November 2016 – Bullying

You might be surprised to learn that the majority of Service complaints made by members of the Armed Forces are not about bullying but about Terms and Conditions of Service (TACOS). However, while complaints about bullying are a minority, they are a significant minority. While the majority of Service personnel will go through their careers […]

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October 2016 – Investigations

Our investigations team are taking over the Ombudsman’s blog this week to tell you about what they do and to answer the 4 most commonly asked questions about investigations. Many people who make an application to the Ombudsman asking for an investigation think that the Ombudsman will deal with their matter personally.  Given the large […]

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October 2016 – Mental Health

Mental health is an important issue in all communities, including the Armed Forces.  Although my office doesn’t provide a welfare or crisis service, many of the individuals who contact us are currently experiencing, or have previously experienced, a mental health problem.  As it is World Mental Health Day, I thought it only appropriate that my […]

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Mental Health

September 2016 – Meet our Referrals and Enquiries Team

Have you ever wondered what happens when you make contact with the Ombudsman’s office? Who deals with your enquiry?  What do they need to know?  How long will it take?  Well never fear, our Referrals and Enquiries Team is taking over the Ombudsman’s blog to tell you all about what they do! Hi! We are […]

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September 2016 – Statistics and the Service Complaints Ombudsman

A key part of my role as the Service Complaints Ombudsman is to provide oversight of the Service complaints (SC) system in order to assess how efficient, effective and fair the process is. At the crux of this is a need for reliable, accurate and timely evidence.  This blog entry will be looking at how […]

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Statistics Annual Report 2015

August 2016 – Redress – Part Two

Earlier this month I posted the first of a two-part blog on redress – an issue that is of particular concern to individuals who contact my office. While the first part looked at the broad issue of redress – what it is and the different types of redress – the second part looks at the […]

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Nicola Williams Blog

August 2016 – Redress – Part One

What happens at the end of an investigation if the Ombudsman finds in my favour? What is redress, does it just mean compensation? What type of redress will I be given? Can the Ombudsman pay me compensation? Can the Ombudsman force the Services to follow her recommendations? These are all questions that my team are […]

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Nicola Williams Blog

Anonymous Complaints

This year has seen a rise in the number of anonymous complaints received by my office. As many of these complainants do not provide any contact details my staff and I are unable to respond to these to directly.  My first blog for July is written to those of you who have made an anonymous […]

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How a civilian ombudsman is helping Servicemen and women – Forces Network

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June 2016 – The First 6 months

The end of June marks the completion of the first 6 months of the new Service complaints system and my Office. I thought that it would be appropriate to use my June blog to tell you about the work of my office in that time and what I hope the next 6 months will bring. […]

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