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Latest News

When can respondents to a Service complaint contact the Ombudsman?

Recently there have been a lot of questions about whether respondents to a Service complaint can ask me to investigate their concerns. I thought I should use my blog for this month to clarify the role of my office by outlining when and how respondents to a Service complaint can make an application to my […]

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April 2016 – RAF Halton Graduation

One of the most important parts of the Ombudsman’s job is meeting Service personnel to gain a better understanding of the issues facing them on a daily basis in their Service life, both good and bad. In her April blog, the Ombudsman recounts her recent experience of acting as the Reviewing Officer at an RAF […]

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March 2016 – Informal resolution of complaints

In her March blog, the Ombudsman explores the informal resolution of Service complaints. Service personnel who are considering making a complaint often contact my office for information on the process.  At times what they want to know is whether making a Service complaint to their Commanding Officer (CO) locks them into the formal complaints process, or whether […]

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Service Complaints Ombudsman for the Armed Forces Increased Powers – NFF Homeport

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February 2016 – Service complaints – An internal workplace grievance

Since my role became that of an Ombudsman on 1st January 2016, my office has received many enquiries from Service personnel who want their Service complaint to be investigated by me instead of their chain of command.  There seems to be confusion as to why I can’t do this, so I thought I would use […]

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January 2016 – Service Complaints Ombudsman – The first 30 days

    The 1st January 2016 saw not only the beginning of a new year but the beginning of the new Service complaints system and my role as Service Complaints Ombudsman. Over the past 30 days we have received a steady stream of enquiries from current and former Service personnel wanting to obtain further information […]

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September 2015 – Journey to an Ombudsman – State of readiness

One of the biggest motivations for me in taking on this role has been the fact that there is radical change on the way. As I’ve now seen for myself, changes to the complaints system are very much needed – now they are finally coming to fruition. As the first Service Complaints Ombudsman, I will […]

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