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Festive Period: Our office will be closed from Thursday 23rd December 2021 at 5 pm until Tuesday 4th January 2022 at 9 am (inclusive). You will still be able to submit enquiries and applications during this period to our contact mailbox: contact@scoaf.org.uk. But, they won’t be actioned until we re-open in the New Year.

Phone line: We are currently operating a voicemail call back service on our contact telephone number 0300 369 0689. All messages received are collected by our Enquiries Team, Monday to Friday, 9:00 am until 16:30 pm. Please leave a voicemail, with your name, phone number, email address (if possible), and enquiryWe aim to respond to all messages within 2 working days. Any messages received to our voicemail on Friday afternoon will be retrieved on Monday, after the weekend. 

Privacy

Privacy Statement

The Service Complaints Ombudsman for the Armed Forces is committed to the protection of your privacy in accordance with the Data Protection Act 2018. Our aim is to ensure that the information you provide to us is handled in a secure, efficient and confidential manner.

Privacy Policy

Our privacy policy explains what information we collect when you visit our website and how that information is stored and used.

External Links on our website

We always try to only link to an external site when we know it is safe and relevant.  However, we advise you to adopt a policy of caution before clicking any external web links on our website.

Despite our best efforts, we cannot always guarantee or verify the contents of any externally linked website. We cannot be held liable for any damages or implications caused by visiting any external links mentioned.

Remember that other websites use cookies too, and if you are clicking on a link to an external site you should read their privacy and cookies policy.