Phone line: We are currently operating a voicemail call back service on our contact telephone number 0300 369 0689. All messages received are collected by our Enquiries Team, Monday to Friday, 9:00 am until 16:30 pm. Please leave a voicemail, with your name, phone number, email address (if possible), and enquiry. We aim to respond to all messages within 2 working days. Any messages received to our voicemail on Friday afternoon will be retrieved on Monday, after the weekend.


Statistical Notice: Corrections to SCOAF Annual Report 2020 Statistical Tables and SCOAF Quarterly Statistical Report January – March 2021

SCOAF have published on 7th December 2021 corrections to SCOAF substance investigation upheld rate statistics for January – December 2020 and April 2020 – March 2021 which can be found in the re-issued Statistical Tables to the SCOAF Annual Report 2020 and the re-issued SCOAF Quarterly Statistical Reports for October – December 2020 and January – March 2021.

The Service Complaints Ombudsman for the Armed Forces (SCOAF) captures data on its own complaint-handling performance and that of the Armed Forces. This data is sourced from both our internal casework management systems and externally from the Armed Forces administrative systems.

These statistics help to monitor our performance and play a crucial role in assessing how efficient, effective and fair the Service complaints process is.

The information held by SCOAF feeds into:

The Annual Report is the Ombudsman’s main statistical output. The Annual Report for 2020 can be found here.

We will be publishing more frequent statistical updates on this page, together with professional guidance on how our statistics are collected, validated and published.

Our reports and reporting processes are undertaken in the spirit of the UK Statistics Authority (UKSA) code of practice and follow statistical best practice wherever possible.

The collection, quality assurance and analysis of data are vitally important in providing a robust and reliable evidence base to inform the Ombudsman.


For any statistical enquiries, please contact:

Statistics Manager