01/07/2021 – Our general enquiries telephone number changed to 0300 369 0689. All calls to our old number are diverted for a limited period. For more information read our latest update.

Scheduled maintenance: We will be performing scheduled maintenance to our IT infrastructure on Friday 17th September 2021 at 13:00 pm until Tuesday 21st September 2021. During this period, it may impact on our ability to receive emails. Please bear with us.


Statistical Notice: Corrections to SCOAF Annual Report 2020 Statistical Tables and SCOAF Quarterly Statistical Report January – March 2021

SCOAF are withdrawing the SCOAF substance investigation upheld rate statistics for January – December 2020 and April 2020 – March 2021 owing to data quality and statistical processing issues with the production of these statistics. Corrections, when available, will be issued via an addendum to the SCOAF Annual Report 2020 and a re-issued SCOAF Quarterly Statistical Report January – March 2021. We would like to apologise for the issuing of incorrectly calculated statistics.

The Service Complaints Ombudsman for the Armed Forces (SCOAF) captures data on its own complaint-handling performance and that of the Armed Forces. This data is sourced from both our internal casework management systems and externally from the Armed Forces administrative systems.

These statistics help to monitor our performance and play a crucial role in assessing how efficient, effective and fair the Service complaints process is.

The information held by SCOAF feeds into:

The Annual Report is the Ombudsman’s main statistical output. The Annual Report for 2019 can be found here.

We will be publishing more frequent statistical updates on this page, together with professional guidance on how our statistics are collected, validated and published.

Our reports and reporting processes are undertaken in the spirit of the UK Statistics Authority (UKSA) code of practice and follow statistical best practice wherever possible.

The collection, quality assurance and analysis of data are vitally important in providing a robust and reliable evidence base to inform the Ombudsman.


For any statistical enquiries, please contact:

Statistics Manager