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Festive Hours: Please note that our office will be closed from 5 pm on Friday 21st December 2018 until 9 am on Wednesday 2nd January inclusive. During this period you can still send queries or applications by email to contact@scoaf.org.uk, and we will get back to you when we reopen in the New Year. We apologise for any inconvenience caused.

Statistics

The office of the Service Complaints Ombudsman captures data on its own complaint-handling performance and that of the Armed Forces.

The Ombudsman’s main statistical output is an Annual Report. The Annual Report for 2017 can be found here.  The next Annual Report is provisionally due to be released in April 2019.

We will be publishing more frequent statistical updates on this page, together with professional guidance on how our statistics are collected, validated and published.

Our reports and reporting processes are undertaken in the spirit of the UK Statistics Authority (UKSA) code of practice and follow statistical best practice wherever possible.

The office of the Service Complaints Ombudsman is responsible for collecting data on its own complaint-handling performance and that of the Armed Forces. This data is sourced from both internally-owned casework management systems and externally from the Armed Forces administrative systems.

These statistics help to monitor SCO performance and play a crucial role in assessing how efficient, effective and fair the Service complaints process is.

The information held by the SCO feeds into:

The collection, quality assurance and analysis of data are vitally important in providing a robust and reliable evidence base to inform the Ombudsman.

For any statistical enquiries, please contact:

Statistics Manager

statistics@scoaf.org.uk

T: 020 7877 3452