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The Service Complaints Ombudsman’s office will be closed from Monday 23rd December 2019 at 5 pm until Thursday 2nd January 2020 at 9 am (inclusive). You can still submit enquiries and/or applications to our contact mailbox during this period. However, they won’t be actioned until the office reopens on Thursday 2nd January 2020.

Statistics

The Service Complaints Ombudsman for the Armed Forces (SCOAF) captures data on its own complaint-handling performance and that of the Armed Forces. This data is sourced from both our internal casework management systems and externally from the Armed Forces administrative systems.

These statistics help to monitor our performance and play a crucial role in assessing how efficient, effective and fair the Service complaints process is.

The information held by SCOAF feeds into:

The Annual Report is the Ombudsman’s main statistical output. The Annual Report for 2018 can be found here.

We will be publishing more frequent statistical updates on this page, together with professional guidance on how our statistics are collected, validated and published.

Our reports and reporting processes are undertaken in the spirit of the UK Statistics Authority (UKSA) code of practice and follow statistical best practice wherever possible.

The collection, quality assurance and analysis of data are vitally important in providing a robust and reliable evidence base to inform the Ombudsman.

For any statistical enquiries, please contact:

Statistics Manager

statistics@scoaf.org.uk

T: 020 7877 3452