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IMPORTANT NOTICE: If you have submitted an electronic application form to our contact mailbox since we changed contact details in May 2019.  Please check your application was sent to the new email address: contact@scoaf.org.uk.

Quarterly Statistical Factsheets

Statistical Notice: Notice of Intention to Publish

The June 2019 Quarterly Statistical Report (QSR) from the Office of Service Complaints Ombudsman will be published at 9.30 am on Thursday 25th July 2019.

The tri-Service ‘Red Flag’ complaints monthly time series prior to 2018 and the end of year time series prior to 2016 have been suspended owing to data quality issues. SCOAF is looking to address these issues for 2016 and 2017.

The quarterly statistical factsheet presents key findings from the casework of the Service Complaints Ombudsman for the Armed Forces (SCOAF) and supplements information that is released as part of the Ombudsman’s annual report.

Statistics presented here are provisional management information and as such are subject to future revision.

The latest factsheet provides statistics to March 2019:

Quarterly Statistical Report - March 2019 (360 KB)

Previous factsheets released as the Service Complaints Ombudsman:

Quarterly Statistical Report - December 2018 (402 KB)
Quarterly statistical factsheet – September 2017 (262 KB)
Quarterly statistical factsheet – June 2017 (262 KB)
Quarterly statistical factsheet – March 2017 (333 KB)
Quarterly statistical factsheet – December 2016 (254 KB)
Quarterly statistical factsheet – September 2016 (181 KB)
Quarterly statistical factsheet – June 2016 (303 KB)
Quarterly statistical factsheet – March 2016 (304 KB)
Quarterly Statistical Report December 2017 (263 KB)

Previous factsheets released as the Service Complaints Commissioner:

Quarterly statistical factsheet – December 2015 (271 KB)
Quarterly statistical factsheet – September 2015 (271 KB)
Quarterly statistical factsheet – June 2015 (270 KB)
Quarterly statistical factsheet – March 2015 (270 KB)