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Festive Hours: Please note that our office will be closed from 5 pm on Friday 21st December 2018 until 9 am on Wednesday 2nd January inclusive. During this period you can still send queries or applications by email to contact@scoaf.org.uk, and we will get back to you when we reopen in the New Year. We apologise for any inconvenience caused.

Quarterly Statistical Factsheets

The quarterly statistical factsheet presents key findings from the casework of the Service Complaints Ombudsman (SCO) and supplements information that is released as part of the Ombudsman’s annual report.

Statistics presented here are provisional management information and as such are subject to future revision.

The latest factsheet provides statistics to December 2017:

OSCO Quarterly Statistical Report December 2017 (263 KB)

Previous factsheets released as the Service Complaints Ombudsman:

Quarterly statistical factsheet – September 2017 (262 KB)
Quarterly statistical factsheet – June 2017 (262 KB)
Quarterly statistical factsheet – March 2017 (333 KB)
Quarterly statistical factsheet – December 2016 (254 KB)
Quarterly statistical factsheet – September 2016 (181 KB)
Quarterly statistical factsheet – June 2016 (303 KB)
Quarterly statistical factsheet – March 2016 (304 KB)

Previous factsheets released as the Service Complaints Commissioner:

Quarterly statistical factsheet – December 2015 (271 KB)
Quarterly statistical factsheet – September 2015 (271 KB)
Quarterly statistical factsheet – June 2015 (270 KB)
Quarterly statistical factsheet – March 2015 (270 KB)