IMPORTANT NOTICE: If you have submitted an electronic application form to our contact mailbox since we changed contact details in May 2019.  Please check your application was sent to the new email address: contact@scoaf.org.uk.


The Service Complaints Ombudsman is committed to providing a website that is accessible to the widest possible audience, regardless of technology or ability.

We are working hard to maintain the accessibility and usability of our website and in doing so adhere to many of the available standards and guidelines.

Standards Compliance

This website endeavours to conform to the World Wide Web Consortium (W3C) Web Content Accessibility Guidelines 2.0.

These guidelines explain how to make web content more accessible for people with disabilities. Conformance with these guidelines will help make the web more user friendly for all people.

This site has been built using code compliant with W3C standards for HTML (4.01 Strict) and CSS. The site displays correctly in current browsers and using standards compliant HTML/CSS code means any future browsers will also display it correctly.

Whilst we strive to adhere to the accepted guidelines and standards for accessibility and usability, it may not always possible to do so in all areas of the website.

Should you experience any difficulty in accessing parts of this website, please do not hesitate to Contact Us.

Help with our site

Text Size

You can make the text larger using your browser.

  • In Google Chrome hold down ‘Ctrl’ and then ‘+’ to zoom in or ‘Ctrl’ and ‘-‘ to zoom out.
  • In Internet Explorer, go to ‘view’, ‘text size’. Select the text size you want.
  • In Safari, hold down the command key (Apple key) and select ‘+’ to make the text larger or ‘-‘ to make it smaller.
  • In Firefox, go to ‘view’, ‘text size’. You can make the text size larger or smaller.

The search facility at the top of this page is the quickest way to search across all the pages of this website. If you are looking for specific information, you can just type a word or phrase into the search box and click the magnifying-glass symbol.

You can navigate your way through the site by following the standard links that appear on each page. Or you can look at the sitemap page that gives a quick overview of the site, with direct links to the most popular areas.

Downloading Files

Each document on this website tells you how big the document is so you can determine if you have enough space on your system before you download a file. You will need a version of “Acrobat reader” to view documents on this website.

Adobe provides a free online tool which converts content of PDF files to a format that can be read by most screen-reader applications. For more information, and full details of how to use this tool, visit Adobe’s website.

If you are unable to download a document, or have technical problem relating to this site, please email communications@scoaf.org.uk