Office Notice: 01/01/2021 – SCOAF staff are still working remotely. If you need to contact us, please phone and leave a voicemail, or send an email to our contact mailbox, and our Enquiries Team will contact you back within 2 working days.


The Service Complaints Ombudsman is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is compliant with the Web Content Accessibility Guidelines version 2.1 AA standard.

How accessible is the website?

Our website has been designed to be as accessible to as many people as possible. We have:

  • made the content simple to understand
  • added alternative text to images and photos
  • designed our application forms with clear instructions and fields
  • made our PDFs and Word documents accessible to screen reader software

To find out about the additional support we provide read the factsheet on reasonable adjustments.

How to use our website?

  • Listen to the website with Browsealoud


    We use Browsealoud software on our website to make our content more with reading and translation support. Browealoud provides an online reading support toolbar for all web browsers, smartphones and tablets.


    Browsealoud offers the following features:

    Text-to-speech This means you can select particular words on the screen you would like to hear spoken aloud. The words are individually highlighted, as the computer reads them out, helping you follow what is being read at your own pace.
    Translation Our website can be changed into 99 different languages with speech translation offered in 40 languages. Select the language you prefer and it will translate the page for you.
    Magnifier If you have a visual impairment this feature allows you to view the page in large size font.
    MP3 generator This feature allows you to download audio versions of our content to hear offline on your smart device or computer.
    Simplify This feature removes distracting content like menus, images and boxes from a page for easy reading. You can simplify the page to your preferred font, size and colour.
    Screen mask If you have dyslexia or learning difficulties this feature allows you to block on screen clutter by shading the rest of the screen. This allows you to focus on the text for easy reading.
    Settings This button allows you to customise options to suit your needs
    Help This button provides instructions on how to use each feature of Browsealoud.

    All the features are accessed from an easy-to-use, floating toolbar – allowing you to drag and drop it anywhere on the screen.

    How to install

    You can launch Browsealoud free-of-charge by clicking ‘speak’ on the header menu of the website. Then simply click on any text to hear it read out loud.

    To use Browsealoud, you will need to have JavaScript working in your browser. To find out if your device has JavaScript, click on ‘Listen to this website’ at the top of the page. If the Browsealoud toolbar appears this means JavaScript is working.

    Support using Browsealoud

    For help using Browsealoud or to learn more about the service:

    Web: http://www.texthelp.com/uk/support/
    Email: support@texthelp.com
    Tel: 0800 328 7910

  • Text size

    You can make the text larger using your browser.

    • In Google Chrome hold down ‘Ctrl’ and then ‘+’ to zoom in or ‘Ctrl’ and ‘-‘ to zoom out.
    • In Internet Explorer, go to ‘view’, ‘text size’. Select the text size you want.
    • In Safari, hold down the command key (Apple key) and select ‘+’ to make the text larger or ‘-‘ to make it smaller.
    • In Firefox, go to ‘view’, ‘text size’. You can make the text size larger or smaller.
  • Navigation

    The search facility at the top of this page is the quickest way to search across all the pages of this website. If you are looking for specific information, you can just type a word or phrase into the search box and click the magnifying-glass symbol.

    You can navigate your way through the site by following the standard links that appear on each page. Or you can look at the sitemap page that gives a quick overview of the site, with direct links to the most popular areas.

  • Documents

    At SCOAF, we publish documents in a range of formats, including: PDF, Word, Excel, ODT and ODS.

    We want as many people as possible to be able to use those documents. For example, when we produce a document we make sure to:

    • provide a plain text webpage (‘HTML’) option where possible
    • tag headings and other parts of the document properly, so our screen reader Browsealoud can understand the page structure
    • make sure we include alternative text alongside non-decorative images, so people who can’t see them can understand what they’re there for
    • use plain English whenever possible

    If you need information in a different format, please email contact@scoaf.org.uk.  We’ll consider your request and get back to you in 2 working days.

  • Downloading Files

    Each document on this website tells you how big the document is so you can determine if you have enough space on your system before you download a file. You will need a version of “Acrobat reader” to view documents on this website.

    Adobe provides a free online tool which converts content of PDF files to a format that can be read by most screen-reader applications. For more information, and full details of how to use this tool, visit Adobe’s website.


We’re always looking to improve the accessibility of this website. If you find any problems that aren’t listed on this page or think we’re not meeting the requirements of the accessibility regulations, please email communications@scoaf.org.uk.