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Main navigation

  • How can we help you?
    • What can the Ombudsman do for me?
    • Referrals
    • Admissibility Review
    • Delay - I'm unhappy with the time it is taking to deal with my complaint
    • Investigation into Substance and/or Maladministration
    • Helpful guidance and information on applying to SCOAF
  • About us
    • Mission statement
    • SCOAF Governance
    • Customer charter
    • History and Legislation
    • Our structure and staff
    • Working For Us
    • The Ombudsman
  • Information Hub
    • SCOAF Annual Reports
    • Statistics
    • Application Forms, Factsheets and Guidance
    • Useful Links and Contacts
    • Frequently asked questions
    • Ombudsman Association Standards Framework
  • News & Blogs
  • Contact us
    • Enquiry form
    • Press enquiries

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Enquiry form

Please fill out the information below. We'll provide an acknowledgement within two working days.

Please complete this form if you:

  • Have a question
  • Want to complain about a member of the Service Complaints Ombudsman for the Armed Forces (SCOAF) team or the service you have received from our office
  • Are making a Freedom of Information (FOI) application or Subject Access Request (SAR)
  • Want to ask the Ombudsman to visit your unit
  • Want SCOAF promotional material

Do not use this form:

  • to make enquiries about an application you have already submitted. 

    Any enquiries about applications you have made to SCOAF should be sent to our Contact Mailbox: contact@scoaf.org.uk If we are carrying out an investigation of your complaint, you should contact the investigator your case has been allocated to.
  • to make press enquiries. 

    Please see our ‘Press enquiries’ webpage for details on how to contact SCOAF for media related issues.

  • if you want to make a Service Complaint or ask SCOAF to investigate. 

    Please see our ‘When SCOAF can help’ factsheet on our website.

A PDF version of this enquiry form is also available to use.

Phone
0300 369 0689
Email
contact@scoaf.org.uk
Opening hours

If you need any further information, or help to complete this form, please telephone 0300 369 0689 or email contact@scoaf.org.uk

Name
Title
(Mr, Mrs, Mx, Rank)
How would you prefer to be contacted?
Are you, or were you previously, a serving member of the UK Armed Forces?
Which Service are, or were, you in?
Are there any restrictions on when or how we contact you?
Do you need any reasonable adjustments?

Please ask if you need us to make any changes to the way we do things because of a disability or long-term health condition, such as giving you information in plain language or a different format, or contacting you at specific times or in a certain way.

You can find more information about reasonable adjusment on our website.

Details of the enquiry

Privacy Statement

SCOAF is committed to the protection of your privacy in accordance with the Data Protection Act 2018. Our aim is to ensure that the information you provide us is handled in a secure, efficient and confidential manner.


How do we process your information?

When you complete our enquiry form, we will transfer the information you provide to our Case Management System.

In the next section you will be asked to give consent for us to process and use your information. We have clearly set out each of the ways SCOAF may use your information.


What if I have concerns about how my personal information is handled?

If you are concerned about how we handle your personal information you have the right to make a complaint. You can do this by contacting our data protection officer at privacy@scoaf.org.uk.


Where can I get further information?

For more information about what we do with your personal information please read our privacy policy.

Consent

Please read through the following information carefully and tick each box to indicate that you have understood before signing and dating the consent. We cannot process your enquiry if you do not complete this section.

Please note that SCOAF may also:

  •  use anonymised information about your enquiry in its Annual Report

  • report any concerns for your safety or the safety of others, to the appropriate people

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Please tell us what you think, any feedback is highly appreciated. Did you find what you were looking for?
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Phone

0300 369 0689

Email

contact@scoaf.org.uk

Opening hours

Our enquiry lines are open Monday - Friday 09:00 - 16:30

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All content is avaliable on the Open Government Licesnce, except where otherwise stated