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Main navigation

  • How can we help you?
    • What can the Ombudsman do for me?
    • Referrals
    • Admissibility Review
    • Delay - I'm unhappy with the time it is taking to deal with my complaint
    • Investigation into Substance and/or Maladministration
    • Helpful guidance and information on applying to SCOAF
  • About us
    • Mission statement
    • SCOAF Governance
    • Customer charter
    • History and Legislation
    • Our structure and staff
    • Working For Us
    • The Ombudsman
  • Information Hub
    • SCOAF Annual Reports
    • Statistics
    • Application Forms, Factsheets and Guidance
    • Useful Links and Contacts
    • Frequently asked questions
    • Ombudsman Association Standards Framework
  • News & Blogs
  • Contact us
    • Enquiry form
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Enquiry form

Please fill out the information below. We'll provide an acknowledgement within two working days.

You can use this form to:

  • Request the Ombudsman makes a visit to your unit.
  • Submit a Freedom of Information request (FOI).
  • Submit a subject Access Request (SAR) under the Data Protection Act.
  • Make a complaint about a member of our team or the service you have received from our office.
  • Request SCOAF promotional material.

Do not use this form to make enquiries about your application form. You should send your enquiries to the contact mailbox at contact@scoaf.org.uk. If you want to make a complaint, you should complete an Application for Referral.

Do not use this form to make press enquiries. Please see the press enquiries page for details on how to contact the Ombudsman for media-related issues. 

Phone
0300 369 0689
Email
contact@scoaf.org.uk
Opening hours

Phone lines: 09:00 - 16:30
Weekends & Bank Holiday: Closed

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Phone

0300 369 0689

Email

contact@scoaf.org.uk

Opening hours

Our enquiry lines are open Monday - Friday 09:00 - 16:30

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SCOAF Publishes its Annual Report 2024

ARMED FORCES COMPLAINTS SYSTEM NOT YET EFFICIENT, EFFECTIVE OR FAIR - BUT “SIGNIFICANT PROGRESS HAS BEEN MADE” SAYS OMBUDSMAN 

 

  • Improvements have been made in certain areas such as the flexibility and proportionality of investigations, and openness and transparency of the system. 

  • However, the overall efficiency has dropped in 2024 and there are still concerns around the experiences of those individuals who raise complaints about bullying, harassment and discrimination. 

  • The Ombudsman has made two new recommendations to enable the Ministry of Defence to focus on improved efficiency. 

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