The 2018 Annual Report for the Service Complaints Ombudsman was laid in Parliament. This is the Ombudsman’s third report to cover the work of her office and the reformed Service complaints process.
Please note that due to staff shortages there may be a delay in handling your investigation. You will be given further information about this when you make your application, including a revised timeline for the allocation of an investigator and subsequent completion of any investigation. We sincerely apologise for this and are working to fill our current vacancies as quickly as possible. Click the button below to read the latest update on the backlog.
Nicola Williams, Service Complaints Ombudsman.
Nicola Williams became the Service Complaints Ombudsman for the Armed Forces on the 1st January 2016, following a year in the role as the Service Complaints Commissioner for the Armed Forces.
Blog,Conference,ICOAF,Ombudsman Association
On 21st – 22nd May, the Ombudsman Association (OA) held their annual conference. Following this event, we reflect on the importance of collaborative working and how it benefits SCOAF.
We may not be able to advise whether you should make a complaint, but we can give you information about how you can… https://t.co/TrMdr1h9DB
Have you ever wondered why the #Ombudsman does some things but not others? Why she only deals with Service complain… https://t.co/MVOTwrISny
