Welcome to the Service Complaints Ombudsman for the Armed Forces
The Ombudsman provides independent and impartial oversight of the Service complaints system for members of the UK Armed Forces
Service Complaints User Feedback
Are you a complainant?
Have you made a Service Complaint?
Have you been involved in the complaints process as a respondent, assisting officer, commanding officer or deciding officer?
Then we would like to hear from you about your experience and knowledge of the Service Complaints process.
Ombudsman publishes fifth Annual Report
The 2020 Annual Report for the Service Complaints Ombudsman for the Armed Forces was laid in Parliament. This is the Ombudsman’s fifth report to cover the work of her office and the reformed Service complaints process.
Post and documents
Employees at the SCOAF are working remotely and do not have access to the office building. Please do not send correspondence by post. If possible, please attach and scan all relevant documentation and send it by email to firstname.lastname@example.org.
Mariette Hughes appointed as the new Service Complaints Ombudsman for the Armed Forces
The Ministry of Defence has appointed Mariette Hughes as the new Service Complaints Ombudsman for the Armed Forces in January 2021.
Timeline for applications
Please note that due to staff shortages there may be a delay in handling your investigation. You will be given further information about this when you make your application, including a revised timeline for the allocation of an investigator and subsequent completion of any investigation. We sincerely apologise for this and are working to fill our current vacancies as quickly as possible. Click the button below to read the latest update on the backlog.
Latest news and blog posts
The Service Complaints Ombudsman for the Armed Forces (SCOAF) contact telephone number is changing. Our official phone number will change to 0300 369 0689 with immediate effect from 1st July 2021. The new contact number will handle all our enquiry services. Please note that calls to 03 numbers cost the same as, or less […]
Our twitter feed
SC Ombudsman UK
14 hours ago
Our Enquiries and Referrals Team are happy to provide you with information on the Service complaints process and th… https://t.co/6V68W1q62f
SC Ombudsman UK
4 days ago
We review admissibility decisions made by the chain of command and determine whether a decision not to accept a Ser… https://t.co/ZMpbPaZFzL