IMPORTANT:  SCOAF staff are working remotely due to Government guidance regarding coronavirus. Read more

22th May 2020: Our voicemail call back service is unavailable on Monday 25th May until Wednesday 27th May 2020 at 9 am (inclusive). But you can still access our service as normal by sending us an email to contact@scoaf.org.uk. We aim to respond to all emails within 2 workings days.

Welcome to the Service Complaints Ombudsman for the Armed Forces

The Ombudsman provides independent and impartial oversight of the Service complaints system for members of the UK Armed Forces

Latest news and blog posts

Ombudsman publishes fourth Annual Report

  The 2019 Annual Report for the Service Complaints Ombudsman was laid in Parliament today.  This is the Ombudsman’s fourth report to cover the work of her office and the reformed Service complaints process. For the fourth year, the Ombudsman found that, despite continued improvements, the system is still not efficient, effective or fair. To […]