The 2020 Annual Report for the Service Complaints Ombudsman for the Armed Forces was laid in Parliament. This is the Ombudsman’s fifth report to cover the work of her office and the reformed Service complaints process.
Employees at the SCOAF are working remotely and do not have access to the office building. Please do not send correspondence by post. If possible, please attach and scan all relevant documentation and send it by email to contact@scoaf.org.uk.
The Ministry of Defence has appointed Mariette Hughes as the new Service Complaints Ombudsman for the Armed Forces in January 2021.
Please note that due to staff shortages there may be a delay in handling your investigation. You will be given further information about this when you make your application, including a revised timeline for the allocation of an investigator and subsequent completion of any investigation. We sincerely apologise for this and are working to fill our current vacancies as quickly as possible. Click the button below to read the latest update on the backlog.
In her first interview since being appointed Service Complaints Ombudsman for the Armed Forces (SCOAF), Mariette Hughes has been speaking to Forces News about her new role and issues in the Service Complaints system.
Have you read our guidelines on how we make recommendations concerning financial redress? For more information, dow… https://t.co/Y7MegNsqB3
Our 2020 Annual Report is now available to download from our website: https://t.co/AvnSZsQ5d7 https://t.co/YgpVC8DHxK
