The Ministry of Defence appointed Mariette Hughes as the new Service Complaints Ombudsman for the Armed Forces in January 2021.

The 2022 Annual Report for the Service Complaints Ombudsman for the Armed Forces was laid in Parliament. This is the Ombudsman’s sixth report to cover the work of her office and the reformed Service complaints process.

Our customer charter outlines our commitment to you and what you can expect from us at every stage of the process. It also states what we need from you in order to deliver a quality service.

Please note that due to staff shortages there may be a delay in handling your investigation. You will be given further information about this when you make your application, including a revised timeline for the allocation of an investigator and subsequent completion of any investigation. We sincerely apologise for this and are working to fill our current vacancies as quickly as possible. Click the button below to read the latest update on the backlog.

Are you a complainant?

Have you made a Service Complaint?

Have you been involved in the complaints process as a respondent, assisting officer, commanding officer or deciding officer?

Then we would like to hear from you about your experience and knowledge of the Service Complaints process.