Backlog Update
As of 29 November, we have 142 unallocated substance and maladministration cases, which is another increase in last month.
Welcome to the Office of the Service Complaints Ombudsman for the Armed Forces
The Ombudsman provides independent and impartial oversight of the Service complaints system for members of the UK Armed Forces
Timeline for applications
Please note that due to staff shortages there may be a delay in handling your investigation. You will be given further information about this when you make your application, including a revised timeline for the allocation of an investigator and subsequent completion of any investigation. We sincerely apologise for this and are working to fill our current vacancies as quickly as possible. Click the button below to read the latest update on recruitment.
Ombudsman publishes second Annual Report
The 2017 Annual Report for the Service Complaints Ombudsman was laid in Parliament today. This is the Ombudsman’s second report to cover the work of her office and the reformed Service complaints process.
“I’m here to help make sure that your complaint is handled properly and you are treated fairly...”
Nicola Williams, Service Complaints Ombudsman.
Nicola Williams became the Service Complaints Ombudsman for the Armed Forces on the 1st January 2016, following a year in the role as the Service Complaints Commissioner for the Armed Forces.
Latest news and blog posts
Anti-Bullying Week
November 12th-16th is National Anti-Bullying Week. It is a week dedicated to talking about the effects of bullying and strategies to stop it. As the Service Complaints Ombudsman for the Armed Forces, many of the complaints dealt with by my office concern allegations of bullying.
Our twitter feed
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If you have received a decision letter and are unhappy with the outcome, then the Ombudsman maybe able to assist yo… https://t.co/ZHPSTpjNLa
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Our Mission, Vision and Values #independent #impartial #integrity https://t.co/EvlATBnGsW