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Welcome to the Service Complaints Ombudsman for the Armed Forces

The Ombudsman provides independent and impartial oversight of the Service complaints system for members of the UK Armed Forces

Latest news and blog posts

The benefits of staff networks

Wednesday was National Staff Networks Day, a day to focus on and celebrate the way in which staff networks help to improve the workplace.

4 tips for improving communication in the complaints process

Being able to communicate clearly and effectively is one of the most important skills someone can have. In order for the complaints process to work as effectively as possible, it is important that both the complainant and the complaint handler are communicating clearly. But although it is an important skill, it isn’t an easy one. In this blog, we look at 4 simple tips that can help improve communication.