The 2018 Annual Report for the Service Complaints Ombudsman was laid in Parliament. This is the Ombudsman’s third report to cover the work of her office and the reformed Service complaints process.
Please note that due to staff shortages there may be a delay in handling your investigation. You will be given further information about this when you make your application, including a revised timeline for the allocation of an investigator and subsequent completion of any investigation. We sincerely apologise for this and are working to fill our current vacancies as quickly as possible. Click the button below to read the latest update on the backlog.
Nicola Williams, Service Complaints Ombudsman.
Nicola Williams became the Service Complaints Ombudsman for the Armed Forces on the 1st January 2016, following a year in the role as the Service Complaints Commissioner for the Armed Forces.
It has become a tradition for me to use the first SCOAF blog of the year to look at the year ahead. I look forward to writing this at the start of each year, but especially this year. Why? Well, not only does 2020 mark the fifth year of operation for SCOAF but because my […]
As 2019 draws to a close, it offers the perfect opportunity to reflect on the year that has passed; the challenges and opportunities we’ve encountered, what we’ve achieved, and where we are heading.
We’ve got our cup of tea ready for #BrewMonday by the @samaritians today. Be sure to reach out to friends, family a… https://t.co/mhsH3wQvjl
During the Service Complaints process you should have access to an Assisting Officer (AO) who can help you with you… https://t.co/vMbmBlaaCl
