Being able to communicate clearly and effectively is one of the most important skills someone can have. In order for the complaints process to work as effectively as possible, it is important that both the complainant and the complaint handler are communicating clearly. But although it is an important skill, it isn’t an easy one. In this blog, we look at 4 simple tips that can help improve communication.
Welcome to the Service Complaints Ombudsman for the Armed Forces
The Ombudsman provides independent and impartial oversight of the Service complaints system for members of the UK Armed Forces
Ombudsman publishes 2018 Annual Report
The 2018 Annual Report for the Service Complaints Ombudsman was laid in Parliament. This is the Ombudsman’s third report to cover the work of her office and the reformed Service complaints process.
Timeline for applications
Please note that due to staff shortages there may be a delay in handling your investigation. You will be given further information about this when you make your application, including a revised timeline for the allocation of an investigator and subsequent completion of any investigation. We sincerely apologise for this and are working to fill our current vacancies as quickly as possible. Click the button below to read the latest update on the backlog.
“I’m here to help make sure that your complaint is handled properly and you are treated fairly...”
Nicola Williams, Service Complaints Ombudsman.
Nicola Williams became the Service Complaints Ombudsman for the Armed Forces on the 1st January 2016, following a year in the role as the Service Complaints Commissioner for the Armed Forces.
Latest news and blog posts
The Ombudsman’s Annual Report 2018 was laid in Parliament today. Under the legislation, the Ombudsman is required to make an assessment in her report about whether the Service complaints system is efficient, effective and fair.
Our twitter feed
SC Ombudsman UK
13 hours ago
Our office will be closed on Good Friday and Bank Holiday Monday. You can still submit enquiries and/or application… https://t.co/yLTPDItYQG
SC Ombudsman UK
16 hours ago
The work of SCOAF in 2018: 87 out of 168 referrals were made on behalf of NCOs. To find out more, read our latest r… https://t.co/KYl8wwjbgl