Please note that due to staff shortages there may be a delay in handling your investigation. You will be given further information about this when you make your application, including a revised timeline for the allocation of an investigator and subsequent completion of any investigation. We sincerely apologise for this and are working to fill our current vacancies as quickly as possible. Click the button below to read the latest update on recruitment.
The 2017 Annual Report for the Service Complaints Ombudsman was laid in Parliament today. This is the Ombudsman’s second report to cover the work of her office and the reformed Service complaints process.
Nicola Williams, Service Complaints Ombudsman.
Nicola Williams became the Service Complaints Ombudsman for the Armed Forces on the 1st January 2016, following a year in the role as the Service Complaints Commissioner for the Armed Forces.
Mental Health,News,Time to Change
Today is Time to Talk Day. It is a day where people are encouraged to talk about mental health in order to remove the stigma that so often surrounds it.
Blog,Communications,Service complaints,Speech
When we ask people how we can improve our service, they often say by providing advice. However, this is something that we cannot do – we can only provide information. Read on to find out why……. If you look at the list of things we do at the office of the Service Complaints Ombudsman, you […]
We just published our quarterly statistical report which covers key findings from our casework for periods October… https://t.co/qQJ4TDaCNw
An admissibility decision is any decision that is made to exclude a complaint from the Service complaints system be… https://t.co/JYdr4HtGQs
