If you are a non-British national in Afghanistan and in need of assistance, you should call the following phone number for further assistance: +44 (0)2475 389980.
If you are a British national, or family member of a British national in Afghanistan you should call +44 (0)1908 516666 and select the option ‘Consular services for British nationals’.
Further help and advice can be found via the following link: https://www.gov.uk/guidance/support-for-british-and-non-british-nationals-in-afghanistan
Are you a complainant?
Have you made a Service Complaint?
Have you been involved in the complaints process as a respondent, assisting officer, commanding officer or deciding officer?
Then we would like to hear from you about your experience and knowledge of the Service Complaints process.
The 2020 Annual Report for the Service Complaints Ombudsman for the Armed Forces was laid in Parliament. This is the Ombudsman’s fifth report to cover the work of her office and the reformed Service complaints process.
Employees at the SCOAF are working remotely and do not have access to the office building. Please do not send correspondence by post. If possible, please attach and scan all relevant documentation and send it by email to contact@scoaf.org.uk.
The Ministry of Defence has appointed Mariette Hughes as the new Service Complaints Ombudsman for the Armed Forces in January 2021.
Please note that due to staff shortages there may be a delay in handling your investigation. You will be given further information about this when you make your application, including a revised timeline for the allocation of an investigator and subsequent completion of any investigation. We sincerely apologise for this and are working to fill our current vacancies as quickly as possible. Click the button below to read the latest update on the backlog.
SCOAF as an organisation is small – only 25 posts, of which eight form the business team. The team is led by the Head of Office and supported by a Communications Officer, Statistician, Business Manager, Policy Manager, Executive Assistant and an Amin Support role. With such a variety of roles within the business team, it […]
If you would like more information about what the Ombudsman can and can’t do, use the ‘How can we help you?’ tool o… https://t.co/WJ2AY6U3Ky
We investigate undue delay in the handling of a Service Complaint or Service matter. For more information or to dow… https://t.co/A5EUk6hwDN
