Investigating undue delay on behalf of respondents
The Ombudsman is seeking evidence by respondents on their experience in the Service complaints process and whether having access to the Ombudsman would have assisted them.
The 2018 Annual Report for the Service Complaints Ombudsman was laid in Parliament. This is the Ombudsman’s third report to cover the work of her office and the reformed Service complaints process.
Please note that due to staff shortages there may be a delay in handling your investigation. You will be given further information about this when you make your application, including a revised timeline for the allocation of an investigator and subsequent completion of any investigation. We sincerely apologise for this and are working to fill our current vacancies as quickly as possible. Click the button below to read the latest update on the backlog.
Nicola Williams, Service Complaints Ombudsman.
Nicola Williams became the Service Complaints Ombudsman for the Armed Forces on the 1st January 2016, following a year in the role as the Service Complaints Commissioner for the Armed Forces.
In 2018, 25% of the formal Service complaints accepted for investigation were about bullying, harassment and discrimination. Although they are terms that people are familiar with, a lot of people don’t know what they actually mean.
Are you a respondent in an on-going Service complaint? Do you believe you have been treated unfairly as part of the… https://t.co/uY6LWpW2k5
You can request an investigation into undue delay at any stage of the process, even when an admissibility decision… https://t.co/wwSnyuFHxl
