Investigating undue delay on behalf of respondents: call for evidence
Call for evidence on the experience of respondents in the Service complaints process and whether having access to the Ombudsman would have assisted them.
Welcome to the Service Complaints Ombudsman for the Armed Forces
The Ombudsman provides independent and impartial oversight of the Service complaints system for members of the UK Armed Forces
Call for evidence
Investigating undue delay on behalf of respondents
The Ombudsman is seeking evidence by respondents on their experience in the Service complaints process and whether having access to the Ombudsman would have assisted them.
Your Views Matter
Ombudsman publishes 2018 Annual Report
The 2018 Annual Report for the Service Complaints Ombudsman was laid in Parliament. This is the Ombudsman’s third report to cover the work of her office and the reformed Service complaints process.
Annual Report 2018 pic
Timeline for applications
Please note that due to staff shortages there may be a delay in handling your investigation. You will be given further information about this when you make your application, including a revised timeline for the allocation of an investigator and subsequent completion of any investigation. We sincerely apologise for this and are working to fill our current vacancies as quickly as possible. Click the button below to read the latest update on the backlog.
Investigations folders
“I’m here to help make sure that your complaint is handled properly and you are treated fairly...”
Nicola Williams, Service Complaints Ombudsman.
Nicola Williams became the Service Complaints Ombudsman for the Armed Forces on the 1st January 2016, following a year in the role as the Service Complaints Commissioner for the Armed Forces.
Nicola Headshot Left
Latest news and blog posts
‘Unacceptable Level Of Inappropriate Behaviour’ In British Military – BFBS UK
A series of new measures have been announced to address inappropriate behaviour in the British military. It follows a report on ‘Inappropriate Behaviours’ released by the Ministry of Defence, featuring 36 recommendations to tackle the issue. Service Complaints Ombudsman Nicola Williams said: “Bullying, harassment and discrimination, and particularly sexual harassment, have been a problem for […]
Our twitter feed
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How can you make a complaint to the Ombudsman? Use the ‘How can we help you?’ tool on our website:… https://t.co/m96M1Kqk2v
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Do you have any topics you’d like the Ombudsman to discuss in her next blog? Then we would like to hear from you. S… https://t.co/fj62uRjEHY