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Independence | Impartiality | Integrity

We now have new posters and leaflets in stock. If you would like printed copies you can make a request by completing our enquiry form.

Welcome to the Service Complaints Ombudsman for the Armed Forces

The Ombudsman provides independent and impartial oversight of the Service complaints system for members of the UK Armed Forces

How can we help you?

I want to make a formal Service complaint

I’ve made an informal complaint

I’m involved in an on-going Service complaint

I have received a decision on my Service complaint

None of the above apply I’m looking for other information and support

Ombudsman publishes 2018 Annual Report

The 2018 Annual Report for the Service Complaints Ombudsman was laid in Parliament. This is the Ombudsman’s third report to cover the work of her office and the reformed Service complaints process.

Download the Annual Report

Timeline for applications

Please note that due to staff shortages there may be a delay in handling your investigation. You will be given further information about this when you make your application, including a revised timeline for the allocation of an investigator and subsequent completion of any investigation. We sincerely apologise for this and are working to fill our current vacancies as quickly as possible. Click the button below to read the latest update on the backlog.

Update on backlog

“I’m here to help make sure that your complaint is handled properly and you are treated fairly...”

Nicola Williams, Service Complaints Ombudsman.

Nicola Williams became the Service Complaints Ombudsman for the Armed Forces on the 1st January 2016, following a year in the role as the Service Complaints Commissioner for the Armed Forces.

Read more about the Ombudsman

Latest news and blog posts

18
Apr
2019

Blog,Communications,Service complaints

4 tips for improving communication in the complaints process

Being able to communicate clearly and effectively is one of the most important skills someone can have. In order for the complaints process to work as effectively as possible, it is important that both the complainant and the complaint handler are communicating clearly. But although it is an important skill, it isn’t an easy one. In this blog, we look at 4 simple tips that can help improve communication.


View all news