Please note that due to staff shortages there may be a delay in handling your investigation. You will be given further information about this when you make your application, including a revised timeline for the allocation of an investigator and subsequent completion of any investigation. We sincerely apologise for this and are working to fill our current vacancies as quickly as possible. Click the button below to read the latest update on recruitment.
The 2017 Annual Report for the Service Complaints Ombudsman was laid in Parliament today. This is the Ombudsman’s second report to cover the work of her office and the reformed Service complaints process.
Nicola Williams, Service Complaints Ombudsman.
Nicola Williams became the Service Complaints Ombudsman for the Armed Forces on the 1st January 2016, following a year in the role as the Service Complaints Commissioner for the Armed Forces.
It is an issue that is often discussed not only in the media but in schools and workplaces. It is also often an issue that comes up in complaints concerning bullying, or even sexual harassment. What is banter and how can you tell when it is something more serious?
The end of October brings Black History Month to a close for another year. What began in 1987 as a niche interest in direct response to the climate at the time is now a nationally recognised event, celebrated and endorsed across the political divide and by the Royal Navy, British Army and RAF.
As of 30 October we have 141 substance and maladministration cases that are waiting to be allocated to an investigator. This is regrettably another increase on last month. The oldest of these was received in November 2017. Our Investigator Support Officer is continuing to provide regular updates to all of these complainants. A new Senior […]
If you raised an informal complaint but aren’t happy with the outcome, you can make a formal complaint. For more in… https://t.co/8Qgy1oBFk8
If you need information about the role of the Service Complaints Ombudsman, her powers and processes. You can conta… https://t.co/qarzkZKsox
