Ombudsman publishes fourth Annual Report

The 2019 Annual Report for the Service Complaints Ombudsman for the Armed Forces was laid in Parliament. This is the Ombudsman’s fourth report to cover the work of her office and the reformed Service complaints process – read the press release.

Download the Annual Report

Timeline for applications

Please note that due to staff shortages there may be a delay in handling your investigation. You will be given further information about this when you make your application, including a revised timeline for the allocation of an investigator and subsequent completion of any investigation. We sincerely apologise for this and are working to fill our current vacancies as quickly as possible. Click the button below to read the latest update on the backlog.

Update on backlog

“I’m here to help make sure that your complaint is handled properly and you are treated fairly...”

Nicola Williams, Service Complaints Ombudsman.

Nicola Williams became the Service Complaints Ombudsman for the Armed Forces on the 1st January 2016, following a year in the role as the Service Complaints Commissioner for the Armed Forces.

Read more about the Ombudsman