Investigating undue delay on behalf of respondents
The Ombudsman is seeking evidence by respondents on their experience in the Service complaints process and whether having access to the Ombudsman would have assisted them.
DEADLINE EXTENDED UNTIL 18TH OCTOBER 2019
The 2018 Annual Report for the Service Complaints Ombudsman was laid in Parliament. This is the Ombudsman’s third report to cover the work of her office and the reformed Service complaints process.
Please note that due to staff shortages there may be a delay in handling your investigation. You will be given further information about this when you make your application, including a revised timeline for the allocation of an investigator and subsequent completion of any investigation. We sincerely apologise for this and are working to fill our current vacancies as quickly as possible. Click the button below to read the latest update on the backlog.
Nicola Williams, Service Complaints Ombudsman.
Nicola Williams became the Service Complaints Ombudsman for the Armed Forces on the 1st January 2016, following a year in the role as the Service Complaints Commissioner for the Armed Forces.
The 10th October is World Mental Health Day (WMHD), a day dedicated to mental health education across the globe in order to eradicate the stigma surrounding mental health.
Today is Ombuds Day, an annual day to recognise and raise awareness of the work of Ombudsman institutions throughout the world.
SCOAF’s services are free and available to all current and former Service personnel. We provide information on the… https://t.co/LDmtUr9CyE
Do you know what documents and information we need to process your application? Read the full checklist on our webs… https://t.co/6EEThSREsm
