Support for British and non-British nationals in Afghanistan

If you are a non-British national in Afghanistan and in need of assistance, you should call the following phone number for further assistance: +44 (0)2475 389980.

If you are a British national, or family member of a British national in Afghanistan you should call +44 (0)1908 516666 and select the option ‘Consular services for British nationals’.

Further help and advice can be found via the following link: https://www.gov.uk/guidance/support-for-british-and-non-british-nationals-in-afghanistan

Service Complaints User Feedback

Are you a complainant?

Have you made a Service Complaint?

Have you been involved in the complaints process as a respondent, assisting officer, commanding officer or deciding officer?

Then we would like to hear from you about your experience and knowledge of the Service Complaints process.

Click to find out more information

Ombudsman publishes fifth Annual Report

The 2020 Annual Report for the Service Complaints Ombudsman for the Armed Forces was laid in Parliament. This is the Ombudsman’s fifth report to cover the work of her office and the reformed Service complaints process.

Read the press release 

Post and documents

Employees at the SCOAF are working remotely and do not have access to the office building. Please do not send correspondence by post. If possible, please attach and scan all relevant documentation and send it by email to contact@scoaf.org.uk.

Mariette Hughes appointed as the new Service Complaints Ombudsman for the Armed Forces

The Ministry of Defence has appointed Mariette Hughes as the new Service Complaints Ombudsman for the Armed Forces in January 2021.

Read the press release

Timeline for applications

Please note that due to staff shortages there may be a delay in handling your investigation. You will be given further information about this when you make your application, including a revised timeline for the allocation of an investigator and subsequent completion of any investigation. We sincerely apologise for this and are working to fill our current vacancies as quickly as possible. Click the button below to read the latest update on the backlog.

Update on backlog