Independence | Impartiality | Integrity

Welcome to the Service Complaints Ombudsman for the Armed Forces

The Ombudsman provides independent and impartial oversight of the Service Complaints system for members of the UK Armed Forces

In 2022

935

Service Complaints were ruled admissible (i.e. received)
43%
of Service Complaints were upheld

324

investigations into Service Complaints were completed by SCOAF
66%
of all Service Complaints were completed within the time

How can we help you?

I want to make a formal Service Complaint

I have made an informal complaint

I am a Respondent in an on-going Service Complaint

I have received a decision on my Service Complaint

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