Welcome to the Service Complaints Ombudsman for the Armed Forces
The Ombudsman provides independent and impartial oversight of the Service complaints system for members of the UK Armed Forces
Call for evidence
Investigating undue delay on behalf of respondents
The Ombudsman is seeking evidence by respondents on their experience in the Service complaints process and whether having access to the Ombudsman would have assisted them.
Ombudsman publishes 2018 Annual Report
The 2018 Annual Report for the Service Complaints Ombudsman was laid in Parliament. This is the Ombudsman’s third report to cover the work of her office and the reformed Service complaints process.
Timeline for applications
Please note that due to staff shortages there may be a delay in handling your investigation. You will be given further information about this when you make your application, including a revised timeline for the allocation of an investigator and subsequent completion of any investigation. We sincerely apologise for this and are working to fill our current vacancies as quickly as possible. Click the button below to read the latest update on the backlog.
“I’m here to help make sure that your complaint is handled properly and you are treated fairly...”
Nicola Williams, Service Complaints Ombudsman.
Nicola Williams became the Service Complaints Ombudsman for the Armed Forces on the 1st January 2016, following a year in the role as the Service Complaints Commissioner for the Armed Forces.
Latest news and blog posts
Discrimination: What does it mean and how do I know if it has happened to me?
In 2018, 25% of the formal Service complaints accepted for investigation were about bullying, harassment and discrimination. Although they are terms that people are familiar with, a lot of people don’t know what they actually mean.
Our twitter feed
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Are you unsure of the next step you should take? Use the 'How can we help you' tool on our website… https://t.co/m8RWfyEhL5
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Are you a respondent? Do you believe you've been treated unfairly as part of the SC process? Then you can make a Se… https://t.co/u9agaSg98A