Welcome to the Service Complaints Ombudsman for the Armed Forces
The Ombudsman provides independent and impartial oversight of the Service complaints system for members of the UK Armed Forces
Support for British and non-British nationals in Afghanistan
If you are a non-British national in Afghanistan and in need of assistance, you should call the following phone number for further assistance: +44 (0)2475 389980.
If you are a British national, or family member of a British national in Afghanistan you should call +44 (0)1908 516666 and select the option ‘Consular services for British nationals’.
Further help and advice can be found via the following link: https://www.gov.uk/guidance/support-for-british-and-non-british-nationals-in-afghanistan
Service Complaints User Feedback
Are you a complainant?
Have you made a Service Complaint?
Have you been involved in the complaints process as a respondent, assisting officer, commanding officer or deciding officer?
Then we would like to hear from you about your experience and knowledge of the Service Complaints process.
Ombudsman publishes fifth Annual Report
The 2020 Annual Report for the Service Complaints Ombudsman for the Armed Forces was laid in Parliament. This is the Ombudsman’s fifth report to cover the work of her office and the reformed Service complaints process.
Post and documents
Employees at the SCOAF are working remotely and do not have access to the office building. Please do not send correspondence by post. If possible, please attach and scan all relevant documentation and send it by email to firstname.lastname@example.org.
Mariette Hughes appointed as the new Service Complaints Ombudsman for the Armed Forces
The Ministry of Defence has appointed Mariette Hughes as the new Service Complaints Ombudsman for the Armed Forces in January 2021.
Timeline for applications
Please note that due to staff shortages there may be a delay in handling your investigation. You will be given further information about this when you make your application, including a revised timeline for the allocation of an investigator and subsequent completion of any investigation. We sincerely apologise for this and are working to fill our current vacancies as quickly as possible. Click the button below to read the latest update on the backlog.
Latest news and blog posts
At SCOAF, we have three key values. They are Independence, Impartiality and Integrity. These govern the way we work, the way we make our decisions, and are at the forefront of everything we do. Independence We are independent from the the Services we investigate. We hold them to account for service failure or injustice. […]
Our twitter feed
SC Ombudsman UK
36 minutes ago
For more information about the Ombudsman’s powers and processes, contact us by phone and leave a voicemail, email o… https://t.co/kGDLR1ugUf
SC Ombudsman UK
2 hours ago
Scheduled maintenance reminder: SCOAF will be performing scheduled maintenance to our IT infrastructure on Friday 1… https://t.co/6AH6KvMX2o