Welcome to the Service Complaints Ombudsman for the Armed Forces
The Ombudsman provides independent and impartial oversight of the Service complaints system for members of the UK Armed Forces
Ombudsman publishes 2018 Annual Report
The 2018 Annual Report for the Service Complaints Ombudsman was laid in Parliament. This is the Ombudsman’s third report to cover the work of her office and the reformed Service complaints process.
Timeline for applications
Please note that due to staff shortages there may be a delay in handling your investigation. You will be given further information about this when you make your application, including a revised timeline for the allocation of an investigator and subsequent completion of any investigation. We sincerely apologise for this and are working to fill our current vacancies as quickly as possible. Click the button below to read the latest update on the backlog.
“I’m here to help make sure that your complaint is handled properly and you are treated fairly...”
Nicola Williams, Service Complaints Ombudsman.
Nicola Williams became the Service Complaints Ombudsman for the Armed Forces on the 1st January 2016, following a year in the role as the Service Complaints Commissioner for the Armed Forces.
Latest news and blog posts
Anti-Bullying Week: A View from the Service Complaints Ombudsman for the Armed Forces
This year, the Ministry of Defence invited the Ombudsman to write a piece for anti-bullying week. The Ombudsman has decided also to share that piece on our blog.
Our twitter feed
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This month we will be responding to frequently asked questions sent to our Enquiries and Referrals Team on the Ser… https://t.co/d5OMMvVOFG
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This month we will be responding to frequently asked questions sent to our Enquiries and Referrals Team on the Ser… https://t.co/5LvdBdcOB8