The 2021 Annual Report for the Service Complaints Ombudsman for the Armed Forces was laid in Parliament. This is the Ombudsman’s sixth report to cover the work of her office and the reformed Service complaints process.

If you are a non-British national in Afghanistan and in need of assistance, you should call the following phone number for further assistance: +44 (0)2475 389980.

If you are a British national, or family member of a British national in Afghanistan you should call +44 (0)1908 516666 and select the option ‘Consular services for British nationals’.

Further help and advice can be found the link on this slide.

Are you a complainant?

Have you made a Service Complaint?

Have you been involved in the complaints process as a respondent, assisting officer, commanding officer or deciding officer?

Then we would like to hear from you about your experience and knowledge of the Service Complaints process.

The Ministry of Defence has appointed Mariette Hughes as the new Service Complaints Ombudsman for the Armed Forces in January 2021.

Please note that due to staff shortages there may be a delay in handling your investigation. You will be given further information about this when you make your application, including a revised timeline for the allocation of an investigator and subsequent completion of any investigation. We sincerely apologise for this and are working to fill our current vacancies as quickly as possible. Click the button below to read the latest update on the backlog.