Phone line: We are currently operating a voicemail call back service on our contact telephone number 0300 369 0689. All messages received are collected by our Enquiries Team, Monday to Friday, 9:00 am until 16:30 pm. Please leave a voicemail, with your name, phone number, email address (if possible), and enquiry. We aim to respond to all messages within 2 working days. Any messages received to our voicemail on Friday afternoon will be retrieved on Monday, after the weekend.

Welcome to the Service Complaints Ombudsman for the Armed Forces

The Ombudsman provides independent and impartial oversight of the Service complaints system for members of the UK Armed Forces

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Latest news and blog posts

Who are the Enquiries and Referrals Team and what do they do?

As Enquiries and Referrals Officers, we are the operational frontline of the office of the Service Complaints Ombudsman for the Armed Forces (SCOAF). When you first contact our office, you will likely speak and correspond with us! We are a small team of two, who act as the first point of contact for anyone seeking […]