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Phone line: We are currently operating a voicemail call back service on our contact telephone number 0300 369 0689. All messages received are collected by our Enquiries Team, Monday to Friday, 9:00 am until 16:30 pm. Please leave a voicemail, with your name, phone number, email address (if possible), and enquiryWe aim to respond to all messages within 2 working days. Any messages received to our voicemail on Friday afternoon will be retrieved on Monday, after the weekend. 

Welcome to the Service Complaints Ombudsman for the Armed Forces

The Ombudsman provides independent and impartial oversight of the Service complaints system for members of the UK Armed Forces

Latest news and blog posts

White Privilege – A Perspective

For Black History Month, our blog is written by Vivienne Connell-Hall (PhD) – one of our Senior Investigators. There was an All-Staff Dial-in on 21 September during which a caller asked the panel (chaired by Maj Gen James Swift (CDP)), to comment on the term “White Privilege”. CDP’s response (and I am paraphrasing here) was that, […]

A week in the life of the SCOAF Business Team

SCOAF as an organisation is small – only 25 posts, of which eight form the business team. The team is led by the Head of Office and supported by a Communications Officer, Statistician, Business Manager, Policy Manager, Executive Assistant and an Admin Support role. With such a variety of roles within the business team, it […]