Phone line and messages
Our phone line is open, but we are currently operating a voicemail call back service. All messages are received and collected by our Enquiries Team, Monday to Friday, 9:00 am until 16:30 pm. Please leave a voicemail, with the following information, and we will call you back:
- Your name
- Email address
- Phone number
We aim to respond to all contacts within 2 working days. Any messages received to our voicemail on Friday afternoon will be retrieved on Monday, after the weekend.
Our Enquiries and Referrals Team are available between 9.00am – 4.30pm Monday-Friday.
You can contact us through our online enquiry form, email, post or by phone. We aim to respond to all contacts within 2 working days.
Please note we are not able to retrieve SMS messages sent to our contact number.
You can contact us confidentially. But if you want the Ombudsman to be able to help you, you will need to give us permission to share some of what you tell us with your Service. We will never communicate with your Service without your agreement. The only exception to this is where we have immediate concerns about your safety or the safety of others.
For information on who can make an application to the Ombudsman see How can we help you?
Sending application forms to us
- Email: The quickest way to send applications and documents to us is electronically by email to our contact mailbox: firstname.lastname@example.org or the investigator handling your complaint. Please note that our system cannot accept emails larger than 20MB. Emails that exceed the size limit will be blocked by our email system. Please send separate emails and mark each email in the subject box.
Other types of enquiries
- Request information (freedom of information or subject access request)
- Request Service Complaints Ombudsman promotional material i.e. leaflets and posters.