Contact us

Phone line and messages

Our phone line is open, but we are currently operating a voicemail call back service. 

All messages are received and collected by our Enquiries and Referrals Team, Monday to Friday, 9:00 am until 16:30 pm. Please leave a voicemail, with the following information, and we will call you back: 

  • Your name
  • Email address
  • Phone number
  • Enquiry 

We aim to respond to all contacts within 2 working days. Any messages received to our voicemail on Friday afternoon will be retrieved on Monday, after the weekend. 

Please note we are not able to retrieve SMS messages sent to our contact number.

You can contact us confidentially. But if you want the Ombudsman to be able to help you, you will need to give us permission to share some of what you tell us with your Service.

We will never communicate with your Service without your agreement. The only exception to this is where we have immediate concerns about your safety or the safety of others.

For information on who can make an application to the Ombudsman see How can we help you?