Mission statement

The Office for the Service Complaints Ombudsman opened on 1 January 2016. The role of the Service Complaints Ombudsman is to provide independent and impartial oversight of the Service complaints process for Service personnel in the United Kingdom.

Our mission

To provide independent oversight and investigations in support of an effective, efficient and fair Service complaints process for members of the UK Armed Forces.

Our vision

That all Service personnel have access to and confidence in a Service complaints system that is efficient, effective and fair.

Our values

  • Independence – We are independent from the the Services we investigate. We hold them to account for service failure or injustice.
  • Impartiality – We are impartial. All investigations are undertaken on their own merits. We do not take sides.
  • Integrity – We ensure that we are consistent in our approach, adhering to policy and process and acting within the confines of jurisdiction.

You can find more information about how we achieve this by reading our Customer Charter.

Helpful downloads