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  • How can we help you?
    • I want to make a formal Service complaint
    • I've made an informal complaint
    • Respondent in an on-going Service complaint
    • What can the Ombudsman do
    • You can ask the Ombudsman to review or investigate the decision
    • How long will it take?
    • Request Information
    • Investigation of Undue Delay
    • Checklist for submitting our application forms
    • Types of applications
    • How to make an application
  • About us
    • About us
    • Business plan
    • Customer charter
    • History and Legislation
    • Our structure and staff
    • The Ombudsman
  • Downloads
  • News
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    • News Archive
  • Blog
    • Latest Blogs
    • Blog Archive
  • Contact us
    • Complain about our service
    • Enquiry form
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    • Submit a question about an upcoming visit
    • Useful Links and Contacts
    • Frequently asked questions
  • User feedback

Blog Archive 2016

December 2016 – Look back at 2016
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What makes a good decision letter?
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November 2016 – The power of “sorry”
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November 2016 – Bullying
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October 2016 – Investigations
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October 2016 – Mental Health
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September 2016 – Meet our Referrals and Enquiries Team
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September 2016 – Statistics and the Service Complaints Ombudsman
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August 2016 – Redress – Part Two
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August 2016 – Redress
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Anonymous Complaints
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How a civilian ombudsman is helping Servicemen and women – Forces Network
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June 2016 – The First 6 months
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When can respondents to a Service complaint contact the Ombudsman?
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April 2016 – RAF Halton Graduation
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March 2016 – Informal resolution of complaints
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February 2016 – Service complaints – An internal workplace grievance
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January 2016 – Service Complaints Ombudsman – The first 30 days
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September 2015 – Journey to an Ombudsman – State of readiness
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June 2015 – Meeting serving personnel overseas and on deployment
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