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Main navigation

  • How can we help you?
    • I want to make a formal Service complaint
    • I've made an informal complaint
    • Respondent in an on-going Service complaint
    • What can the Ombudsman do
    • You can ask the Ombudsman to review or investigate the decision
    • How long will it take?
    • Request Information
    • Investigation of Undue Delay
    • Checklist for submitting our application forms
    • Types of applications
    • How to make an application
  • About us
    • About us
    • Business plan
    • Customer charter
    • History and Legislation
    • Our structure and staff
    • The Ombudsman
  • Downloads
  • News
    • Latest News
    • News Archive
  • Blog
    • Latest Blogs
    • Blog Archive
  • Contact us
    • Complain about our service
    • Enquiry form
    • Press enquiries
    • Request an Ombudsman Visit
    • Submit a question about an upcoming visit
    • Useful Links and Contacts
    • Frequently asked questions
  • User feedback

Blog Archive 2019

2019: Year in Review
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Whistleblowing v Service Complaints: What’s the difference?
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What can’t I make a Service Complaint about?
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Anti-Bullying Week: A View from the Service Complaints Ombudsman for the Armed Forces
woman smiling at the camera
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Black history: not just an issue to be discussed in October
black history month
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Everyday Inclusion – what does it mean and how do we achieve it?
National Inclusion Week logo
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Discrimination: What does it mean and how do I know if it has happened to me?
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Report on Inappropriate Behaviours – what does it mean for the Service complaints system?
MOD Report on Inappropriate Behaviours
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Demystifying the role of the Assisting Officer
diagram
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What the Ombudsman can and can’t do: a quick guide
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No Ombudsman is an Island: The importance of collaborative working
people's hands in a huddle
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4 tips for improving communication in the complaints process
communication image
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Efficient, effective and fair: What does it mean and why is it important?
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Your responsibilities as a complainant
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Information v Advice: What’s the difference?
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Reasonable adjustment: Making it easier for you to access our Services
One size does not fit all
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