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Main navigation

  • How can we help you?
    • I want to make a formal Service complaint
    • I've made an informal complaint
    • Respondent in an on-going Service complaint
    • What can the Ombudsman do
    • You can ask the Ombudsman to review or investigate the decision
    • How long will it take?
    • Request Information
    • Investigation of Undue Delay
    • Checklist for submitting our application forms
    • Types of applications
    • How to make an application
  • About us
    • About us
    • Business plan
    • Customer charter
    • History and Legislation
    • Our structure and staff
    • The Ombudsman
  • Downloads
  • News
    • Latest News
    • News Archive
  • Blog
    • Latest Blogs
    • Blog Archive
  • Contact us
    • Complain about our service
    • Enquiry form
    • Press enquiries
    • Request an Ombudsman Visit
    • Submit a question about an upcoming visit
    • Useful Links and Contacts
    • Frequently asked questions
  • User feedback

Blog Archive 2021

Who are the Enquiries and Referrals Team and what do they do?
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White Privilege – A Perspective
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A week in the life of the SCOAF Business Team
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Is SCOAF independent?
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Our new Strategic Objectives
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Ombudsman publishes fifth Annual Report
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My first three months as the Ombudsman
Read more

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