As of 30 April 2022, there are 16 unallocated substance and maladministration cases – the oldest case in the backlog was received in January 2022.
It is currently taking us 3 months to allocate these types of cases to an investigator. However, there are no delays in processing applications for referrals, admissibility reviews or undue delay investigations.
Our Enquiries Team are happy to answer any questions and can be contacted by email at firstname.lastname@example.org. If you would prefer to speak to someone leave us a message on 0300 369 0689 and one of the team will call you back.