Our new online Application Forms - your questions answered

4 Apr 2023

We are thrilled to announce that you can now complete our applications for Undue Delay investigations and Review of Admissibility Decisions online on our website without having to fill in a PDF.  

Today, we answer some of your questions about this change and want to let you know why we’ve taken this next step.  

How do I fill in these forms? 

It couldn’t be easier! Just head to forms on our website and follow the instructions on the page.  

We have made sure that the design of the online forms is the same as the PDF forms, so there’s no nasty surprises!  

If you are struggling to complete the forms for whatever reason, please don’t hesitate to get in touch with us via our email or phone number.  


Why have you made this change?

Greater efficiency is what has driven this change.  

In our 2022-2023 Business Plan, we are committed to improving our organisational performance to ensure we operate in a way that is efficient, effective and fair. We say this because we cannot Ministry of Defence to account on the Service Complaints system if we ourselves are not delivering a great service.  

Digitalising these forms is our latest step on the path to becoming more efficient with benefits for us and you, the complainant. 

For instance, the forms capture all the information we need to ensure an application can progress, preventing a back and forth between you and our office. Also, you can now upload documents straight onto your application form rather than having to attach them to separate emails causing confusion. Finally, it saves you the hassle of having to download and fill in a PDF which might get lost along the way.  


I currently have an application with your office, do I need to take any action? 

Don’t worry, if you currently have an application with our office, you do not need to take any action and your application will be dealt with in the usual way.


Will my progress on an application form be saved if I close it? 

Right now, the forms do not save progress, so we recommend that you complete all forms in one sitting.  

However, our digitalisation process is not stopping so watch this space as we continue to change and improve our application forms.  


I still want to use other ways of submitting forms.  

You can still submit your application forms using all the usual methods: 

  • By PDF, head to our Downloads page 

  • By email, please email all PDF forms to contact@scoaf.org.uk 

  • By post, please send to this address: PO Box 72252, London, SW1P 9ZZ 


I’ve got more questions about the new forms. How do I get in touch? 

If you’ve got any extra questions, please don’t hesitate to email our helpful Enquiries and Referrals Team at contact@scoaf.org.uk or you can call us at 0300 3690689.