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Festive Period: Our office will be closed from Thursday 23rd December 2021 at 5 pm until Tuesday 4th January 2022 at 9 am (inclusive). You will still be able to submit enquiries and applications during this period to our contact mailbox: contact@scoaf.org.uk. But, they won’t be actioned until we re-open in the New Year.

Phone line: We are currently operating a voicemail call back service on our contact telephone number 0300 369 0689. All messages received are collected by our Enquiries Team, Monday to Friday, 9:00 am until 16:30 pm. Please leave a voicemail, with your name, phone number, email address (if possible), and enquiryWe aim to respond to all messages within 2 working days. Any messages received to our voicemail on Friday afternoon will be retrieved on Monday, after the weekend. 

Contact us

Phone line and messages 

Our phone line is open, but ware currently operating a voicemail call back service. All messages are received and collected by our Enquiries Team, Monday to Friday, 9:00 am until 16:30 pm. Please leave a voicemail, with the following information, and we will call you back: 

  • Your name 

  • Email address (if possible) 

  • Phone number 

  • Enquiry 

We aim to respond to all contacts within 2 working days. Any messages received to our voicemail on Friday afternoon will be retrieved on Monday, after the weekend. 

Our Enquiries and Referrals Team are available between 9.00am – 4.30pm Monday-Friday.

You can contact us through our online enquiry form, email, post or by phone. We aim to respond to all contacts within 2 working days.

phone icon 0300 369 0689
email icon
contact@scoaf.org.uk
envelope icon
Service Complaints Ombudsman for the Armed Forces (SCOAF)
PO BOX 72252
London
SW1P 9ZZ
@ icon
@SCOAF_UK

Please note we are not able to retrieve SMS messages sent to our contact number.

You can contact us confidentially. But if you want the Ombudsman to be able to help you, you will need to give us permission to share some of what you tell us with your Service. We will never communicate with your Service without your agreement. The only exception to this is where we have immediate concerns about your safety or the safety of others.

For information on who can make an application to the Ombudsman see How can we help you?

Sending application forms to us

  • Post: If you are posting your application, please retain proof of posting or use recorded delivery through Royal Mail. Please note that items signed for on delivery are not signed for by our office but staff at the post office. There is a delay between the date items are received at the PO BOX and the date they reach our office.
  • Email: The quickest way to send applications and documents to us is  electronically by email to our contact mailbox: contact@scoaf.org.uk or the investigator handling your complaint. Please note that our system cannot accept emails larger than 20MB. Emails that exceed the size limit will be blocked by our email system. Please send separate emails and mark each email in the subject box.

Other types of enquiries