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The Service Complaints Ombudsman’s office will be closed from Monday 23rd December 2019 at 5 pm until Thursday 2nd January 2020 at 9 am (inclusive). You can still submit enquiries and/or applications to our contact mailbox during this period. However, they won’t be actioned until the office reopens on Thursday 2nd January 2020.

Contact us

Our Enquiries and Referrals Team are available between 9.00am – 4.30pm Monday-Friday.

You can contact SCOAF by email, post or phone. We aim to respond to all contacts within 2 working days.

Phone:
020 7877 3450
Email:
contact@scoaf.org.uk
Twitter:
@SCOAF_UK
Post:
Service Complaints Ombudsman, PO Box 72252, London SW1P 9ZZ

(Please note that we are only able to accept parcel deliveries to our PO Box from Royal Mail)

You can contact us confidentially. But if you want the Ombudsman to be able to help you, you will need to give us permission to share some of what you tell us with your Service. We will never communicate with your Service without your agreement. The only exception to this is where we have immediate concerns about your safety or the safety of others.

For information on who can make an application to the Ombudsman see How can we help you?

Other types of enquiries