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  • How can we help you?
    • What can the Ombudsman do for me?
    • Referrals
    • Admissibility Review
    • Delay - I'm unhappy with the time it is taking to deal with my complaint
    • Investigation into Substance and/or Maladministration
    • Helpful guidance and information on applying to SCOAF
  • About us
    • Mission statement
    • SCOAF Governance
    • Customer charter
    • History and Legislation
    • Our structure and staff
    • Working For Us
    • The Ombudsman
  • Information Hub
    • SCOAF Annual Reports
    • Statistics
    • Application Forms, Factsheets and Guidance
    • Useful Links and Contacts
    • Frequently asked questions
    • Ombudsman Association Standards Framework
  • News & Blogs
  • Contact us
    • Enquiry form
    • Press enquiries

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External Organisations

  • Citizens Advice
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  • Local Government Ombudsman
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  • Royal British Legion
  • SAIL (Seafarers' Advice and Information Line)
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Service Organisations

  • Naval Families Federation
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24 hour Helplines

  • Combat Stress military mental health helpline: 0800 323 4444
  • Defence bullying, harassment and discrimination helpline: 0800 783 0334

Guidance

  • Armed Forces Domestic Abuse: Where to get help
  • Support for British and non-British nationals in Afghanistan
  • Health and Wellbeing | Royal Navy (mod.uk)
  • Health, Wellbeing & Welfare Support | The British Army (mod.uk)
  • Health & Wellbeing | Royal Air Force (mod.uk)

Service Secretariat Contact Points

Points of contact for each single Service Secretariat Central Admissibility Team (CAT) can be found below. If you have any questions on the Service Complaint process or are seeking an update on the progress of your Service Complaint please contact your relevant CAT.

Guidance on submitting a Service Complaint can be found in Redress of individual grievances: service complaints (JSP 831) - GOV.UK (www.gov.uk)

Navy

General Enquiries: 

Email: NAVYLEGAL-CASEWORKMAILBOX@mod.gov.uk

For Service Complaint Admissibility (Annex F): 

Email: NAVYPEOPLE-SCLSUBMITCOMPLAINT@mod.gov.uk

For Submission of Appeals (Annex G): 

Email: NAVYPEOPLE-SCLAPPEALS@mod.gov.uk

 

 

Army

General Enquires: 

Email: APSG-ArmySCSec-Enquiries@mod.gov.uk

For Service Complaint Admissibility (Annex F): 

Email: APSG-ArmySCSec-Group@mod.gov.uk

For submission of Appeals (Annex G): 

Email: APSG-ArmySCSec-Appeals-0Mailbox@mod.gov.uk

 

RAF

General Enquiries: 

Air-People-Services-SCTGpMlbx@mod.gov.uk

Service Complaint Admissibility (Annex F): 

Air-People-Services-SCTCAT@mod.gov.uk

For Submission of Appeals (Annex G): Details of the Case Manager to who a Complainant should submit an Appeal will be provided in the Decision Letter

The Service Complaints Ombudsman is not responsible for the content of other websites that it links to.

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SCOAF Publishes its Annual Report 2024

ARMED FORCES COMPLAINTS SYSTEM NOT YET EFFICIENT, EFFECTIVE OR FAIR - BUT “SIGNIFICANT PROGRESS HAS BEEN MADE” SAYS OMBUDSMAN 

 

  • Improvements have been made in certain areas such as the flexibility and proportionality of investigations, and openness and transparency of the system. 

  • However, the overall efficiency has dropped in 2024 and there are still concerns around the experiences of those individuals who raise complaints about bullying, harassment and discrimination. 

  • The Ombudsman has made two new recommendations to enable the Ministry of Defence to focus on improved efficiency. 

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