Application Forms
Referral Form
File
308.87 KB
20221201- REF_0.pdf
Review of Admissibility Form
File
215.89 KB
20221201- ADM (1).pdf
Undue Delay Form
File
209.39 KB
20221201 - DEL (2).pdf
Substance and/or Maladministration Form
File
231.6 KB
20221201- SUB MAL.pdf
Please complete all of our application forms in Adobe.
If you cannot access our forms, please contact us to request an alternative format.
Updated 13 January 2023
Annual Reports
Annual Report 2022
Annual Report 2021
Annual Report 2020
File
5.11 MB
SCOAF-Annual-Report-2020.pdf
Annual Report 2019
File
Annual Report 2018
Annual Report 2017
File
Annual Report 2016
File
5.27 MB
OSCO-Annual-Report-20161.pdf
Guidance for Complainants
305.35 KB
Who is the Service Complaints Ombudsman?
205.14 KB
SCOAF Financial Remedy Guidelines
115.54 KB
What can the Ombudsman do for me?
224.99 KB
Reasonable Adjustment Factsheet
SCOAF's Internal Process pamphlets
304.5 KB
Undue Delay pamphlet
306.52 KB
Substance and Maladministration pamphlet
Best practice in Complaints Handling
Guidance for Respondents
176.51 KB
Army Respondent's Leaflet
130 KB
RAF Respondent's Leaflet
108.53 KB
Royal Navy Respondent's leaflet