The Ombudsman has the power to investigate Undue Delay. If you feel there was not any delay in the handling of your Service Complaint, the Ombudsman cannot help you at this stage.
Once a Service Complaint has been closed the Ombudsman may only investigate:
- Maladministration
- The Substance (merits) of the Service complaint.
The Ombudsman can only investigate if the complaint was finally determined in the internal process. If you had the option to appeal and chose not to, the Ombudsman cannot assist you.
If you would like more information on the Ombudsman’s powers, please see How can the Ombudsman help me?
If you are looking for further information or support, please see our page on Service charities and other organisations.