The Ombudsman can’t help you at this stage

Once a Service complaint has been closed the Ombudsman only has the power to investigate:

  • Potential maladministration
  • The substance (merits) of the Service complaint.

 

The Ombudsman can only investigate if the complaint was finally determined in the internal process. If you had the option to appeal and chose not to, the Ombudsman can’t assist you.

If you do not feel that your complaint is taking too long to resolve but would like more information on the Ombudsman’s powers and processes read what the Ombudsman can and can’t do

If you are looking for other information or support you may want to contact one of many Service charities and organisations.

For more information on the Ombudsman’s powers read about what the Ombudsman can and can’t do.