The Ombudsman’s Powers and Processes
The Ombudsman only has jurisdiction over the Service complaints system. The Service complaints system is the internal workplace grievance system for members of the Armed Forces in the UK. As such, the Ombudsman has no powers to assist members of the public or family members of Service personnel who want to make a complaint.
For more information on the Ombudsman’s power’s read about what the Ombudsman can and can’t do.