Application Forms
Referral Form
File
308.87 KB
20221201- REF_0.pdf

Review of Admissibility Form
File
215.89 KB
20221201- ADM (1).pdf

Undue Delay Form
File
209.39 KB
20221201 - DEL (2).pdf

Substance and/or Maladministration Form
File
231.6 KB
20221201- SUB MAL.pdf

Please complete all of our application forms in Adobe.
If you cannot access our forms, please contact us to request an alternative format.
Updated 13 January 2023
Annual Reports
Annual Report 2022

Annual Report 2021

Annual Report 2020
File
5.11 MB
SCOAF-Annual-Report-2020.pdf

Annual Report 2019
File

Annual Report 2018

Annual Report 2017
File

Annual Report 2016
File
5.27 MB
OSCO-Annual-Report-20161.pdf

Guidance for Complainants
305.35 KB
Who is the Service Complaints Ombudsman?
205.14 KB
SCOAF Financial Remedy Guidelines
115.54 KB
What can the Ombudsman do for me?
224.99 KB
Reasonable Adjustment Factsheet
SCOAF's Internal Process pamphlets
304.5 KB
Undue Delay pamphlet
306.52 KB
Substance and Maladministration pamphlet
Best practice in Complaints Handling
Guidance for Respondents
176.51 KB
Army Respondent's Leaflet
130 KB
RAF Respondent's Leaflet
108.53 KB
Royal Navy Respondent's leaflet