Application Forms, Factsheets and Guidance

Application Forms

Referral Form

333.37 KB 20251205-REF_AF.pdf

Admissibility Form

471.68 KB 20251205-ADM_AF.pdf

Undue Delay Form

441.34 KB 20251205-DEL_AF.pdf

Substance and Maladministration Form

411.45 KB 20251205-SUBMAL_AF.pdf

Please complete all of our application forms in Adobe.

If you cannot access our forms, please contact us to request an alternative format.

Updated 18 November 2025.

Guidance for Complainants

305.35 KB Who is the Service Complaints Ombudsman?

289.9 KB What redress can the Ombudsman recommend?

205.14 KB SCOAF Financial Remedy Guidelines

115.54 KB What can the Ombudsman do for me?

116.8 KB What can the Ombudsman do for family members of Service personnel?

140.46 KB Judicial Review & the Office of the Service Complaints Ombudsman

209 KB Where can I get welfare support during a Service complaint?

262.13 KB How to define Heads of Complaint in admissibility decisions

Factsheet

212.12 KB SCOAF Role and Powers

188.15 KB When SCOAF can help

209 KB Welfare Support

224.99 KB Reasonable Adjustment

289.92 KB Delay

313.81 KB Admissibility

307.15 KB Substance and Maladministration

240.56 KB Referrals

Guidance for Respondents

176.51 KB Army Respondent's Leaflet

88.5 KB RAF Respondent's Leaflet

108.53 KB Royal Navy Respondent's leaflet

111.29 KB What can the Ombudsman do for respondents to a service complaint?